Executive - Reservation and Front Office

Job Description

Title: Executive - Reservation and Front Office

Company Name: Balishira Resort Limited

Vacancy: 05

Age: 20 to 40 years

Job Location: Moulvibazar (Sreemangal)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Travel Agent, Resort

• Diploma

• 1 to 5 years
• The applicants should have experience in the following business area(s): Hotel, Travel Agent, Resort

• Age 20 to 40 years

• Hotel Management Experiences, Call Center Work Experiences

• Responsible for room reservation, phone calls receive from inside and outside guests.

• Maintain reservation register in computer. Responsible for front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service.

• Dealing with customer complaints and requests in an effective and courteous manner, providing or seeking solutions as quickly as possible.

• Process bills of guests and daily reports on reservation activities.

• To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

• To administer all routes of reservations (e.g., online, phone) to ensure that room bookings or cancellations are made and recorded accurately.

• To keep up to date with room prices and special offers to provide accurate information to guests.

• T/A,Mobile bill,Profit share
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Accomodation

• Weekly / Monthly Holidays