Job Description
Title: Executive - Front Office (Fantasy Kingdom Complex, Ashulia, Savar, Dhaka)
Company Name: Concord Group
Vacancy: --
Age: 25 to 40 years
Location: Dhaka (Ashulia, Savar)
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Hotel, Real Estate, Group of Companies, Resort, Amusement Park
Published: 4 Jun 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 25 to 40 years
∎ Computer proficiency over MS Word and MS Excel.
Responsibilities & Context:
∎ Greets, registers, and assigns rooms to guests.
∎ Issues room key to guest.
∎ Responsible for proper key control and other security measures.
∎ Answers Intercom Telephone & Hotline number.
∎ Transmits and receives telephone messages and sets up guests' wake-up calls.
∎ Maintain all incoming/outgoing mails and messages.
∎ Answers inquiries pertaining to hotel services, registration of guests, entertainment, and travel directions.
∎ Keep records of room availability and guests' accounts. Operates the PMS
∎ Makes photocopies of all guest Valid Identifications (NID, Passport & Driving License)
∎ Making Invoices, bill, collects payment, and makes change for guests.
∎ Makes and confirms reservations.
∎ Makes restaurant, transportation, or entertainment reservations for guests.
∎ Deposits guests' valuables in hotel safe or safe deposit box.
∎ Checks out guests and inquires about their stay take reviews of all Check out guest.
∎ Promotes and supports Brand Voice and Brand initiatives.
∎ Actively builds awareness of the Brand to guests.
∎ Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.
∎ Maintains the desired levels of quality assurance ratings, including guest
∎ comment cards , accounting audit and inspection scores.
∎ Confers and cooperates with other departments as needed to ensure coordination of activities.
∎ Works toward a 90% walk-in conversion rate goal.
∎ Ensures Inn compliance of all company policies and procedures.
∎ Adheres to all safety procedures and informs management of any unsafe conditions.
∎ Attends meetings and training as requested.
∎ Ascertain their purchasing needs.
∎ Knows all essential aspects of our resort operations..
∎ Responsible for the cleanliness of entire reception, concierge and lobby area
∎ Other duties may be assigned based by the management.
∎ Guest Service Executive for Resort Atlantis
∎ Job Location: Fantasy Kingdom Complex, Ashulia, Savar.
∎
∎ Greets, registers, and assigns rooms to guests.
∎ Issues room key to guest.
∎ Responsible for proper key control and other security measures.
∎ Answers Intercom Telephone & Hotline number.
∎ Transmits and receives telephone messages and sets up guests' wake-up calls.
∎ Maintain all incoming/outgoing mails and messages.
∎ Answers inquiries pertaining to hotel services, registration of guests, entertainment, and travel directions.
∎ Keep records of room availability and guests' accounts. Operates the PMS
∎ Makes photocopies of all guest Valid Identifications (NID, Passport & Driving License)
∎ Making Invoices, bill, collects payment, and makes change for guests.
∎ Makes and confirms reservations.
∎ Makes restaurant, transportation, or entertainment reservations for guests.
∎ Deposits guests' valuables in hotel safe or safe deposit box.
∎ Checks out guests and inquires about their stay take reviews of all Check out guest.
∎ Promotes and supports Brand Voice and Brand initiatives.
∎ Actively builds awareness of the Brand to guests.
∎ Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy.
∎ Maintains the desired levels of quality assurance ratings, including guest
∎ comment cards , accounting audit and inspection scores.
∎ Confers and cooperates with other departments as needed to ensure coordination of activities.
∎ Works toward a 90% walk-in conversion rate goal.
∎ Ensures Inn compliance of all company policies and procedures.
∎ Adheres to all safety procedures and informs management of any unsafe conditions.
∎ Attends meetings and training as requested.
∎ Ascertain their purchasing needs.
∎ Knows all essential aspects of our resort operations..
∎ Responsible for the cleanliness of entire reception, concierge and lobby area
∎ Other duties may be assigned based by the management.
Skills & Expertise:
Compensation & Other Benefits:
∎ Insurance, Gratuity, Medical allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Casual Leave, Sick Leave, Earn Leave and others benefits as per company policy.
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Ashulia, Savar)
Company Information:
∎ Concord Group
∎ 43, North C/A, Gulshan-2, Dhaka-1212. Bangladesh.
Address::
∎ 43, North C/A, Gulshan-2, Dhaka-1212. Bangladesh.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 4 Jul 2024
Category: Hospitality/ Travel/ Tourism
