Executive (Front Desk)

Job Description

Title: Executive (Front Desk)

Company Name: Ashiyan Medical College Hospital, Dhaka

Vacancy: 07

Age: 23 to 32 years

Job Location: Dhaka (Khilkhet)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): College, Hospital, Clinic

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): College, Hospital, Clinic

• Age 23 to 32 years

Patient and visitor management

• Greeting: Welcome and assist patients, visitors, and vendors in a professional and courteous manner.

• Direction: Guide people to the appropriate departments or personnel.

• Communication: Answer phone calls, respond to inquiries, and direct calls to the correct staff members.

• Support: Provide assistance to patients and their families during their visit. 

Administrative and clerical duties

• Registration: Register new patients and update existing patient information.

• Documentation: Verify identification and insurance information, and ensure all necessary forms are completed and filed.

• Record-keeping: Maintain and update patient records, both electronic and paper-based.

• Administrative tasks: Perform various clerical duties such as filing, scanning, and data entry. 

Appointment and scheduling

• Scheduling: Schedule, confirm, and cancel patient appointments.

• Coordination: Coordinate with medical staff to manage appointment flow and notify providers of patient arrivals.

• Follow-ups: Assist with scheduling follow-up visits and other medical tests. 

Financial responsibilities

• Payments: Process patient payments, including co-pays and other charges.

• Billing: Handle billing inquiries and assist with the processing of insurance claims.

• Verification: Verify patient insurance information to ensure coverage is accurate. 

Facility and environment

• Reception area: Ensure the waiting area is clean, organized, and welcoming.

• Supplies: Maintain and manage office supplies, reordering as needed

Dress code should be followed:

• Dress: Saree (color selected by the organization)

• Dress: Pant with Shirt & Blazer in Formal (color selected by the organization)

• Salary Review: Yearly
• Festival Bonus: 2