Executive (Customer Service)
Job Description
Title: Executive (Customer Service)
Company Name: Zara Zaman Technology Ltd.
Vacancy: 4
Age: 20 to 28 years
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2025-07-31
Application Deadline: 2025-08-20
Education:
- Bachelor/Honors
Requirements:
Skills Required:
Additional Requirements:
- Age 20 to 28 years
- Only Female
- Excellent communication skills in Bangla & English.
- Good listening and problem-solving ability.
- Basic computer literacy.
- Proficiency in Microsoft Excel.
Responsibilities & Context:
- Handle inbound and outbound calls professionally and efficiently.
- Responsible for making outbound and follow-up calls.
- Respond to customer inquiries, complaints, and requests with a positive attitude.
- Maintain accurate records of customer interactions.
- Follow up on customer issues to ensure resolution.
- Meet performance targets and service level agreements (SLAs).
- Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Report time to time to the team leader for complicated issues.
- Responding to calls on public holidays and weekends.
- Possessing excellent product knowledge to enhance customer support.
- Perform any other operational task assigned by the supervisor/higher authority.
- Organize, clean, and analyze data using MS Excel (including formulas, pivot tables, filters, etc.)
- Compile data into clear and concise reports or spreadsheets.
- Maintain and update data records in Excel on a regular basis.
- Collaborate with team members to understand data requirements and deliverables.
Job Other Benifits:
- Mobile bill Festival bonus and other benefits will be determined according to the company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.97% |
| University of Dhaka | 3.19% |
| Daffodil International University (DIU) | 2.51% |
| East West University | 2.05% |
| Eden Mohila College | 2.05% |
| 1.82% | |
| Govt. Eden Mohila College | 1.82% |
| Jahangirnagar University | 1.59% |
| Bangladesh University of Business and Technology | 1.37% |
| World University of Bangladesh | 1.37% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 81.32% |
| 31-35 | 12.98% |
| 36-40 | 3.87% |
| 40+ | 0.91% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 57.14% |
| 20K-30K | 39.29% |
| 30K-40K | 3.57% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 42.60% |
| 0.1 - 1 years | 12.30% |
| 1.1 - 3 years | 23.92% |
| 3.1 - 5 years | 11.85% |
| 5+ years | 9.34% |
