Executive-Customer Service (Garments Accessories)

Job Description

Title: Executive-Customer Service (Garments Accessories)

Company Name: AM ACCESSORIES

Vacancy: 1

Age: 25 to 35 years

Job Location: Dhaka (Uttara Sector 10)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Higher Secondary

• 3 to 5 years
• The applicants should have experience in the following business area(s): Garments Accessories

• Age 25 to 35 years
• Only Male

Must be proficient in computer skills, including MS Office (especially Excel).

• Excellent command of Bangla and English, both spoken and written.

• Strong leadership skills with a proactive approach.   

• Outstanding communication and interpersonal skills.    

• Excellent time management skills and the ability to work under pressure.

• Strong reporting skills and the ability to coordinate effectively with both onsite and offsite teams.

• Good planning, organizing, and prioritizing skills

Job Description / Responsibility

• Respond promptly to customer queries and manage order processing, including PI generation and payment coordination for shipping documents, ensuring end-to-end follow-up until delivery.

• Educate customers on order placement procedures and provide guidance on internal systems and processes.

• Maintain regular follow-up with the planning team to ensure deliveries meet committed timelines.

• Coordinate closely with customers regarding LC requirements to ensure timely payments; process

• Work closely with the delivery team to ensure proper packing, smooth delivery execution, and timely challan collection.

• Visit customers as required for relationship management and resolution of critical issues.

• Prepare and share daily, weekly, and monthly reports, and follow up with relevant teams on action points