Executive (Customer Relationship Management)
Job Description
Title: Executive (Customer Relationship Management)
Company Name: multibrand WORKSHOP ltd.
Vacancy: 2
Age: 26 to 35 years
Job Location: Dhaka (Tejgaon Industrial Area)
Salary: Negotiable
Experience:
- 1 to 2 years
Published: 2024-06-25
Application Deadline: 2024-11-21
Education:
- Masters
- Bachelor/Honors
Requirements:
- 1 to 2 years
Skills Required:
Additional Requirements:
- Age 26 to 35 years
- Only Male
- 100% Field oriented work experienced.
- The Candidates have experience in Motor Cycle driving & will have legal License for Customer Relationship Management.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access).
- Good verbal communication skills in Bangla and English.
- Management and leadership skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Excellent analytical and problem-solving skills.
- Friendly working environment under a group of Company.
- Interpersonal and oral communication skills.
- Candidate must be Smart, hardworking and career oriented.
- Strong organization skills with a problem-solving attitude.
- Self-Motivated & Positive attitude.
- Customer complain handling capacity.
- Organized & Discipline.
Responsibilities & Context:
Job Context :
Electric & Hybrid Car Specialist WORKSHOP is looking for committed performer as innovative Executive.
Job Responsibilities:
Customer reception and proper customer handling with a positive, helpful attitude.
Provide excellent service and satisfactory information to the customer.
Assist customers and help them with workshop formalities and other works.
Develop and maintain good relationship with customer and support them for better service.
Keep records of customers, instructions recording details of inquiries, complaints, and comments.· Keep tracking outstanding clients.
Plan course of action to recover outstanding payment.
Locate and contact customers.
Update account status and database regularly.
Comply with requirements when legal action is unavoidable.
Handle customers` questions or complaints.
Negotiate payoff deadlines and payment plans.
Build trust with customers.
Identify gaps in the system and recommend solutions.
Job Other Benifits:
- Mobile bill,Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 12.58% |
| University of Dhaka | 3.65% |
| Jagannath University | 2.43% |
| Sonargaon University | 2.23% |
| Daffodil International University (DIU) | 2.03% |
| Govt. Titumir College | 1.62% |
| City University | 1.42% |
| Southeast University | 1.42% |
| Eastern University | 1.22% |
| Uttara University | 1.22% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 64.91% |
| 31-35 | 22.72% |
| 36-40 | 8.32% |
| 40+ | 3.45% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 27.85% |
| 20K-30K | 51.63% |
| 30K-40K | 13.82% |
| 40K-50K | 4.88% |
| 50K+ | 1.83% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 11.16% |
| 0.1 - 1 years | 7.71% |
| 1.1 - 3 years | 25.15% |
| 3.1 - 5 years | 21.50% |
| 5+ years | 34.48% |
