Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: AMZ Hospital Limited

Vacancy: 2

Age: Na

Job Location: Dhaka (Badda)

Salary: Negotiable

Experience:

• At least 2 years

• Bachelor/Honors

• Minimum Graduation in any discipline.

• At least 2 years

• Experience: Must have minimum 2 years’ experience in a hospital as Billing & Customer Services Executive with Hospital IPD & OPD Billing software handling capacity.

• Excellent communication, negotiation and interpersonal skills with high level of emotional intelligence

• Team player with leadership qualities

• Advanced level computer skills particularly in MS Excel and Word.

• Might require to complete tasks outside working hours to the extent necessary to carry out her/his duties.

Job Context

AMZ Hospital Ltd is envisions a network of quality, patient-centered one-stop outpatient and In-patient health centers offering family doctors, including women`s health, outpatient department with visiting specialists, comprehensive diagnostic lab, including advanced imaging, and pharmacy.

Job Location

• Dhaka (North Badda)

Job Responsibilities

• Must be respectful to Patients and their Attendants.

• Ensure effective and smooth coordination between consultant, the inpatient and outpatient (with / without appointment, follow up etc) as well as manage all operational activities of the respective clinic(s), specialty with quality service in line with AMZ policies.

• Comforts patients by anticipating patients` anxieties and answering patients` questions.

• Provide information on related consultant`s profiles, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure etc.

• Inform the customers about the amount, process the transaction and amount of dues in appropriate manner.

• Prepare invoices for registration, consultation, investigations, OPD and IPD Billing task.

• Collect the dues in cash or by credit card and guide the customers to get the services.

• Provide information to the patients regarding medical services and Packages.

• Responsible for attending the incoming calls from Customers and in house Department.

• Listen to the patient queries, complaints and address the issues by you.

• Able to perform at least 100 bills per day

• Act as a Financial counselor for counseling the patient attendant regarding hospital services, Packages and new offers.

• Responsible to transmit the admission and Discharge patient’s information to hospital supervisor, respective Nursing counter, Pharmacy before admission and discharges to avoid the patient’s hassle and sufferings.

• Preparing, reviewing, and transmitting any claims to managers regarding billing software, Accounts, Return & Adjustment.

• Reviewing patient bills for accuracy and completeness and obtaining any missing information by him/her

• Responsible for Report delivery to patient or patient attendant with due collection

• Must have Experience about face-to-face customer communication.

• Over phone communication skill.

• Any incomplete work needs to handover to receiver time to time.

• Any other responsibilities to be given time to time by the higher authority.