Engineer/Assistant Engineer- NOC , IPTV Operation

Job Description

Title: Engineer/Assistant Engineer- NOC , IPTV Operation

Company Name: STARDUST Telecom Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

• Bachelor of Science (BSc)
• Master of Science (MSc)

• 1 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

Postion Overview:

Stardust Telecom Limited, a concern of Confidence Group, is seeking a qualified and dedicated Engineer – NOC (IPTV Operations).

The incumbent will be responsible for ensuring smooth and uninterrupted operations of the end-to-end IPTV system through proactive monitoring, troubleshooting, coordination, and quality assurance. The role involves real-time system surveillance, prompt issue resolution, performance optimization, and effective stakeholder communication to maintain consistent Quality of Service (QoS) across all IPTV platforms.

Key Accountabilities & Activities

System Monitoring & Operations:

• Continuously monitor live alarms and overall health of IPTV systems, including Headend, Middleware, TV Mosaic, HLS Probe, CDN, and delivery network on a 24/7 roster basis.

• Detect, report, and resolve issues related to content acquisition, transcoding, transport, servers, and web services.

Surveillance & Troubleshooting:

• Conduct surveillance of multiple video systems across different geographical locations.

• Perform logical troubleshooting, root cause analysis, and implement standard break/fix actions.

Application & Service Maintenance:

• Support testing and maintenance of video service applications including CDN, VOD, and broadcast services.

• Ensure consistent service uptime and optimal performance of all related systems.

Incident Escalation & Collaboration:

• Escalate complex issues to senior Video/Network Engineers as per escalation matrix.

• Collaborate with cross-functional teams to address customer-impacting conditions effectively.

Coordination with Partners:

• Communicate and coordinate with local and international partners for QoS or network-related issues.

• Follow up to ensure resolution within defined SLAs.

Performance & Quality Assurance:

• Prepare QoS performance reports, analyze trends, and escalate anomalies for corrective action.

• Support operational efficiency initiatives to improve network and service reliability.

Stakeholder Communication:

• Inform all relevant stakeholders about planned/scheduled maintenance work and service updates.

• Record call failure causes and prepare detailed reports for clarification from responsible stakeholders.

• Mobile bill,Provident fund,Weekly 2 holidays,Insurance,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Compensation & Benefits

• Leave Fare Assistance

• Yearly Increment

• Pick-up and drop-off services

• Earned Leave Encashment

• Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

• Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.

• We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.