Engineer - NMC & Tech Support

Job Description

Title: Engineer - NMC & Tech Support

Company Name: STARDUST Telecom Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

• Bachelor of Science (BSc)

• Bachelors in Engineering EEE / ECE / APECE /ETE/ ICE / CSE or Telecommunication.

• 2 to 4 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

Key Skills & Expertise

Technical Skills

• Proficiency in configuring and maintaining Mikrotik, Cisco devices, and firewalls.

• Strong understanding of networking protocols, routing, and tunneling (e.g., OSPF, BGP, VPNs).

• Hands-on experience with Network Monitoring Systems (NMS).

• Expertise in Windows and Linux operating systems, including installation and troubleshooting.

• Familiarity with bandwidth monitoring and performance optimization tools.

Client Support & Communication

• Strong customer service orientation with excellent communication skills.

• Ability to explain technical issues to non-technical users.

• Proficiency in using ticketing systems for task management and issue resolution.

Analytical & Organizational Skills

• Problem-solving mindset with attention to detail.

• Strong organizational skills to document and maintain system records.

• Capability to create and present performance reports.

Workplace Requirements

• Willingness to work on shifts, weekends, and as per business needs.

• Flexibility to provide onsite support when necessary.

Key Competencies

• Proactive Approach: Anticipating and resolving issues before they escalate.

• Collaboration: Working effectively with teams and clients to achieve goals.

• Adaptability: Managing multiple responsibilities in a dynamic work environment.

• Technical Acumen: Staying updated on the latest networking technologies and practices.

Position Overview:

The Engineer is responsible for ensuring the optimal performance, configuration, and maintenance of networking devices, computer systems, and software environments. The role focuses on providing technical support to clients, diagnosing and resolving issues, and maintaining system performance reports. This position demands a proactive approach to problem-solving, strong client support skills, and readiness to work flexible schedules, including shifts and weekends.

Key Accountabilities & Activities:

Networking Installation & Maintenance

• Install, configure, implement, and maintain networking devices, including Mikrotik, Cisco routers, switches, firewalls, and access points.

• Diagnose and resolve hardware and network issues.

• Ensure proper maintenance of the Network Management System (NMS) and bandwidth usage based on client requirements.

Client Support

• Attend and resolve customer complaints via phone calls, email, or onsite visits as required.

• Provide support to clients on Operating Systems (Windows/Linux), network configurations, internet links, and related services.

• Respond to client inquiries, provide accurate information, and ensure appropriate follow-up actions.

• Utilize the online ticketing system to manage and resolve client issues efficiently.

Monitoring & Reporting

• Monitor and report on network performance daily, weekly, and monthly as directed by senior management.

• Maintain detailed documentation of network links, new users, tasks, and equipment.

• Report network usage against client requirements and ensure optimal system performance.

System Maintenance

• Perform daily maintenance of PCs and laptops, including the installation and configuration of operating systems (Windows/Linux) and software.

• Ensure regular updates and troubleshooting of IT systems to maintain high performance and security standards.

Routing & Protocol Management

• Maintain knowledge of routing protocols (e.g., OSPF, BGP) and tunneling methods for effective configuration and troubleshooting.

Other Responsibilities

• Execute additional tasks and responsibilities as assigned by management

• Festival Bonus: 2

• Provident Fund

• Leave Fare Assistance

• Festival Bonus

• Yearly Increment

• Health Insurance

• Life Insurance

• Mobile Bill Allowance

• Performance Bonus

• Subsidized Lunch Facilities

• Pick-up and drop-off services

• Gratuity

• Earned Leave Encashment

Professional Development:

• Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

Supportive and Learning-Based Work Environment:

• A positive and inclusive workplace culture that promotes collaboration and innovation.

• We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.