Engineer/ Assistant Engineer - NMC & Tech Support

Job Description

Title: Engineer/ Assistant Engineer - NMC & Tech Support

Company Name: STARDUST Telecom Limited

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 30000 - 60000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electrical & Electronic Engineering

• Bachelor’s degree in CSE/EEE/ECE/ETE/ICE or equivalent from any reputed university

• At least 1 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Group of Companies

Position Overview:

Responsible for configuring, managing, and troubleshooting core/access network infrastructure to ensure high availability and performance. Provides technical support to clients and resellers, handling alerts, faults, and service requests with timely resolution. Maintains accurate network documentation, performance reports, and coordinates with vendors and upstream providers to ensure uninterrupted services.

Key Accountabilities & Activities:

1. Network Configuration & Management

• Configure and manage Core and Access network routing and switching.

• Manage IP, Core, and Backbone networks with high efficiency.

• Configure and install network devices and services across multiple vendors.

• In-depth knowledge of Juniper, Mikrotik, Cisco devices, and OLT.

2. Network Monitoring & Troubleshooting

• Knowledge of IP networking (IPv4/IPv6, VLAN, STP, RSTP, OSPF, BGP).

• Sound knowledge of L2 and L3 segments.

• Monitor network performance to ensure high availability.

• Prepare and provide daily, weekly, and monthly performance reports.
  Competency Level: Intermediate to Advanced

3. Protocol & Technology Expertise

• Advanced knowledge of BGP, OSPF, MPLS, STP, RSTP, MSTP, and VRF.

• Ensure smooth traffic flow and routing efficiency in large-scale networks.
  Competency Level: Expert

4. Customer & Reseller Support

• Respond to customer requests for technical issue resolution via phone and email.

• Handle reseller calls (incoming/outgoing) and maintain trouble tickets effectively.

• Configure client-side devices (OLT, Switch, Router, etc.) as required.
  Competency Level: Intermediate

5. Vendor & Upstream Coordination

• Communicate with upstream providers and vendors to ensure service availability.

• Raise trouble tickets to vendors and follow up until resolution.
  Competency Level: Intermediate

6. Documentation & Reporting

• Maintain detailed and accurate network documentation.

• Keep records of faults, escalations, and resolutions properly updated.
  Competency Level: Basic to Intermediate

• Provident fund,Gratuity,Mobile bill,Insurance
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Compensation & Benefits

• Leave Fare Assistance

• Earned Leave Encashment

• Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.

• Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.

• We promote competitive salary, female friendly workplace, outstanding co-workers (who are respectful, professional, unbiased and easy to work with); equal opportunity that mean equal access to promotion, leadership role or incentive program.