Ecommerce Executive
Job Description
Title: Ecommerce Executive
Company Name: Tahoor
Vacancy: 5
Job Location: Dhaka (Adabor)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
∎ Bachelor degree in any discipline
∎ Excellent English Writing and Speaking, MS Word/ Excel/ PowerPoint/ OneNote, Very Good English Communication Skills
∎ Skills Required: Excellent English Writing and Speaking, MS Word Excel PowerPoint On
Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s):
Customer Service, Data Entry Operator (English), ecommers operation, Product Listing
∎ The applicants should have experience in the following business area(s):
E-commerce
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ As an Ecommerce Executive, you will be an integral part of our online sales team and will be responsible for delivering outstanding support across various channels, including phone, email, live chat, and social media. Your key responsibilities will include:
∎ Assisting Customers: Providing prompt, courteous, and accurate responses to customer inquiries, concerns, and feedback related to orders, products, payments, shipping, and other general inquiries.
∎ Order Management: Processing and tracking customer orders, ensuring timely delivery, and handling order cancellations and modifications.
∎ Problem Resolution: Identifying and resolving customer issues and complaints in a professional and empathetic manner, striving to turn any negative experiences into positive ones.
∎ Product Knowledge: Gaining a deep understanding of our product offerings to assist customers effectively and suggest suitable products based on their preferences.
∎ Technical Support: Assisting customers with technical difficulties, troubleshooting product-related problems, and guiding them through the resolution process.
∎ Complaint Handling: Escalating complex issues to the appropriate departments and following up to ensure timely resolution.
∎ Customer Feedback: Collecting and documenting customer feedback, suggestions, and complaints to help improve our products and services continually.
∎ Upselling and Cross-Selling: Identifying opportunities to upsell and cross-sell relevant products to customers to enhance their shopping experience.
Additional Requirements:
∎ Age 20 to 25 years
Salary: Tk. 12000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 9 Dec 2023
Company Information:
∎ 9 Nov 2023
∎ Tahoor
∎ Address : 23/3 North Adabor, Mohammadpur, Dhaka, 1207
∎ Business : TAHOOR STUDIO is one of the reputed and elegant Muslim apparel brands for urban ladies with a pioneer and leader of quality and innovative creation in the fashion industry in Bangladesh who has already place his foundation with uniqueness and creativity in manufacturing & supplying modest and modern Muslim apparel for both domestic and international use.
Category: Marketing/Sales
:
Source: bdjobs.com
Deadline Expired on 9th Dec 2023
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