Dy. Manager/Manager (Head of Customer Service)

Job Description

Title: Dy. Manager/Manager (Head of Customer Service)

Company Name: JCX Developments Ltd.

Vacancy: 01

Age: 34 to 42 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Real Estate,Developer

Published: 2025-08-02

Application Deadline: 2025-08-31

Education:

• Bachelor/Honors

B.Sc in Civil Engineering will be Preferred.

Requirements:

• At least 10 years
• The applicants should have experience in the following business area(s): Real Estate,Developer

Skills Required: Auto CAD Drafting,Client Relationship Management,Excellent interpersonal and communication skills,Multi tasking ability,Proficient in MS Office Applications,Strong Convincing and Negotiation Skills,Strong leadership and team management skill,Strong problem solving skills,The ability to work under pressure

Additional Requirements:

• Age 34 to 42 years
• Only Male

Responsibilities & Context:

·        Lead and manage the Customer Service and Registration departments to ensure high-quality client support and smooth documentation processes.

·        Supervise the end-to-end customer service cycle, including inquiry handling, complaint resolution, and after-sales support.

·        Develop and implement standard operating procedures (SOPs) for customer service and registration activities.

·        Take full ownership of executing modification work as requested by clients and landowners, ensuring timely and quality delivery.

·        Verify the optional modification costs upon receiving the bill sheet from the project team and forward the details to the respective clients.

·        Inspect the project to identify the scopes of work and inform the concerned authority accordingly.

·        Monitor and improve customer satisfaction through regular feedback collection and prompt service delivery.

·        Coordinate with internal departments such as Sales, Legal, Accounts, and Project teams for seamless client handover and registration activities.

·        Oversee the preparation, verification, and completion of all property registration documents along with Legal dept. (e.g., Deed of Agreement, Allotment Letter, Payment Schedule, etc.).

·        Maintain liaison with legal advisors, sub-registrar offices, and government agencies to ensure compliance with all legal and regulatory requirements.

·        Maintain and update records of customer profiles, registration files, and legal documents both digitally and physically.

·        Provide guidance and support to clients regarding registration procedures and required documentation.

·        Train, guide, and evaluate the performance of customer service and registration teams to ensure service excellence.

·        Maintain CRM software and ensure data accuracy and timely updates.

·        Monitor and manage handover processes, utility connections, and maintenance queries.

·        Prepare and submit periodic reports to senior management on customer feedback, service metrics, and registration status.

·        Any other task assigned by supervisor related to role.

Job Other Benifits:

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Lucrative Incentives

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Only Male can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Customer Service/Call Centre