Duty Manager

Job Description

Title: Duty Manager

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 02

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Hotel Management
∎ Candidate with MBA from any discipline are encourage to apply

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Hotel, resort

Job Responsibilities:
∎ Supporting Property Operations and Guest Relations Needs
∎ Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
∎ Communicates any variations to the established norms to the appropriate department in a timely manner.
∎ Sends copy of MOD report to all departments on a daily basis.
∎ Strives to improve service performance.
∎ Ensures compliance with all policies, standards and procedures.
∎ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
∎ Supporting Profitability Goals
∎ Understands and complies with loss prevention policies and procedures.
∎ Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
∎ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
∎ Managing the Guest Experience
∎ Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
∎ Empowers employees to provide excellent customer service.
∎ Provides immediate assistance to guests as requested.
∎ Serves as a leader in displaying outstanding hospitality skills.
∎ Sets a positive example for guest relations.
∎ Responds to and handles guest problems and complaints.
∎ Ensures employees understand customer service expectations and parameters.
∎ Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
∎ Participates in the development and implementation of corrective action plans to improve guest satisfaction.
∎ Records guest issues in the guest response tracking system.

∎ Assisting Human Resources Activities
∎ Participates as needed in the investigation of employee and guest accidents.
∎ Observes service behaviors of employees and providing feedback to individuals.
∎ Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
∎ Celebrates successes and publicly recognizes the contributions of team members.
∎ Ensures employees are cross-trained to support successfully daily operations.
∎ Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
∎ Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Well groomed and can do attitude
∎ Strong organizational and team management skills
∎ Fluent in English communication both in written and spoken
∎ Strong communication and presentation skills
∎ Computer literacy (MS Word, MS Excel, MS Power Point)

Salary: Negotiable

Compensation & Other Benefits:
∎ Medical allowance, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
∎ Service Charge
∎ Uniform
∎ Weekly 1.5 holidays

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 26 Nov 2022

Company Information:
∎ 29 Oct 2022
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Category: Hospitality/ Travel/ Tourism

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