Duty Manager

Job Description

Title: Duty Manager

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 2

Age: 28 to 38 years

Location: Dhaka

Salary: Negotiable

∎ 5 to 10 years
∎ The applicants should have experience in the following business area(s):Hotel

Published: 6 May 2024

∎ Diploma in Hotel Management


Additional Requirements:
∎ Age 28 to 38 years

Responsibilities & Context:
∎ Supporting Property Operations and Guest Relations Needs
∎ Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
∎ Communicates any variations to the established norms to the appropriate department in a timely manner
∎ Sends copy of MOD report to all departments on a daily basis
∎ Strives to improve service performance
∎ Ensures compliance with all policies, standards and procedures
∎ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals
∎ Understands and complies with loss prevention policies and procedures.
∎ Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
∎ Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
∎ Managing the Guest Experience
∎ Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
∎ Empowers employees to provide excellent customer service.
∎ Provides immediate assistance to guests as requested.
∎ Serves as a leader in displaying outstanding hospitality skills.
∎ Sets a positive example for guest relations.
∎ Responds to and handles guest problems and complaints.
∎ Ensures employees understand customer service expectations and parameters.
∎ Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
∎ Participates in the development and implementation of corrective action plans to improve guest satisfaction.
∎ Records guest issues in the guest response tracking system.

Skills & Expertise:

∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

∎ 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 5 Jun 2024

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

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