Duty Manager
Job Description
Title: Duty Manager
Company Name: Radisson Blu Chattogram Bay View
Vacancy: 1
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline, Diploma in Hotel Management
∎ Skills Required: Gymnasium, Spa/ Massage, swiming pool, Transport Management
Experience Requirements:
∎ At least 3 year(s)
∎ The applicants should have experience in the following area(s):
Computer skill, Excellent Written skills for writing reports, Good communication skills, People Management, Team building
∎ The applicants should have experience in the following business area(s):
Hotel
Job Responsibilities:
∎ Represent the Asst. Director of Rooms Division in his absence.
∎ Ensures brand standards are adhered to at all times
∎ Focus on guest experience - as a hotel we must create memorable moments through optimal interaction.
∎ Pro-actively seeks feedback from guests and follows up on any issues that may arise / feedback given. Consistently engage guests around the hotel and respond to positive and negative comments, identify areas of dissatisfaction, follow-up to ensure this is resolved, and look for ways to pamper the guest (make magic) - this is key for service recovery.
∎ Provide support to all departments, and work closely with departments like Front office, F&D, Kitchen, Housekeeping, Sales, Accounting and Engineering, IT, etc while fostering effective guest and employee relations throughout the hotel.
∎ In line with approved standards, coordinate the entire hotel operations to provide the highest standard of service to every guest. Be where the guests are whilst delivering excellent customer service at all times, ensuring guests comfort and security.
∎ Investigate all guest and employee accidents and lead procedures during an emergency.
∎ Deals with Guest feedback/ incidents / accidents promptly and in a professional manner. Ensure every guest leaves the hotel happy.
∎ Oversees and participates in the VIP arrivals meet and greet - Inspect pre-assigned accommodations for VIP guests, to ensure that rooms are prepared according to standard. Ensure interaction with every VIP guest checking in.
∎ Review the physical control of the property in an ongoing process and signal needed touch-up maintenance. Carryout spot checks around the hotel in such areas as guest rooms, canteen, locker rooms, etc. Ensure all outlets (M&E inclusive) are set-up as per standard, at the right time.
∎ Brings major needs for repair to the attention of the Engineering Department.
∎ Ensure quality control and correct application of policies and procedures, as well as SOP's. Carry out random SOP audits to ensure standards are maintained.
∎ EMPLOYEE RELATIONS
∎ Fosters and develops effective employee relations in all departments, and throughout the hotel.
∎ Looks for ways to motivate and challenge employees.
∎ Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities.
∎ Lives, instils and executes the Every Moment Matters philosophy throughout the hotel.
∎ Makes sure Employees deliver quality guest services within departmental and corporate standards and guidelines.
∎ Ensures we apply with the RHG code of business ethics.
∎ HEALTH AND SAFETY
∎ Ensures that all potential and real hazards are reported and reduced immediately.
∎ Fully understands the hotel's fire, emergency, and bomb procedures and/or understands the escalation procedures.
∎ Fully understand and be able to execute the crisis management escalation procedures in absence of Hotel Manager.
∎ Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees.
∎ Ensures that all employees within own department work in a safe manner that does not harm or injure self or others.
∎ Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department.
∎ Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations.
∎ Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening.
∎ Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department.
∎ SPECIAL SKILLS
∎ Experience and knowledge to oversee transport, Spa, Gym and Swimming pool.
∎ MISCELLANEOUS
∎ Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently.
∎ Accepts flexible work schedule necessary for uninterrupted service to hotel guests.
∎ Is well updated on, and possesses solid knowledge of the following:
∎ Hotel fire, bomb, emergency procedures and crisis management
∎ Hotel health and safety policies and procedures
∎ Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
∎ Hotel standards of operation and departmental procedures
∎ Current licensing relating to own department and to the hotel
∎ Accepted methods of payment by the hotel
∎ Short and long term hotel as well as corporate marketing and promotional programs
∎ Corporate clients and clients generating high business volume
Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance, Gratuity
∎ Lunch Facilities: Full Subsidize
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Nov 2023
Company Information:
∎ 2 Nov 2023
∎ Radisson Blu Chattogram Bay View
∎ Address : SS Khaled Road Lalkhan Bazar, Chittagong, Bangladesh
∎ Business : Five Star International Hotel
Category: Hospitality/ Travel/ Tourism
: Under the direction of the Asst. Director of Rooms Division, manage and co-ordinate operational duties and ensures the hotel delivers on the brand promises and ensure safety of lives and property.
Deadline Expired on 16th Nov 2023
More jobs of Radisson Blu Chattogram Bay View
Similar Jobs
Keywords:
bd job, bd job bangladesh, bd job bd, bd jobs bd, bdbd jobs, bdesh job, bdjob, bdjobs bangla, bdjobs bangladesh, bdjobs of bangladesh, all job, all jobs, all jobs teletalk, bd govt job, bd job circular, bd job today, bdjob circular, bdjobs circular, bdjobstoday com, brac ngo career, electronic recruiting, government bd jobs, govt job circular, govt job circular 2024 bangladesh, govt jobs in bangladesh, jo bs, job circular, job circular 2024, job circular2024, jobs circular 2024, sign in bd jobs, teletalk jobs, teletalkjob, www bd jobs, www bdjob com bd, www bdjobs bd, www bdjobstoday com, all government job circular, all government job circular 2024, all government jobs, all government recruitment, all govt job circular, all govt job circular 2024, all govt recruitment, all job circular, all job circular 2024, all job login, all jobs account, all jobs circular 2024, all jobs login, alljobs teletalk com bd, bangla job circular, bangla job news, bangla job newspaper, bangladesh all job, bangladesh job circular, bangladesh job circular 2024, bangladeshi job website, banglalink career, banglalink job, bank job circular, bd all job, bd application, bd driver job, bd government job circular, bd government job circular 2024, bd govt job bdgovtjob net, bd govt job circular 2024, bd govt jobs circular, bd job app, bd job chittagong, bd job dhaka, bd job garments, bd job in khulna, bd job news bangla, bd job newspaper, bd job rajshahi, bd job site, bd job sylhet, bd job vacancy, bd job's com, bd jobs apply online, bd jobs chittagong, bd jobs circular 2024, bd jobs dhaka, bd jobs in garments, bd jobs today dhaka, bd jobs today ngo, bd jobs website, bd jobscom, bd online job for students, bdjob account, bdjob today, bdjobs account create, bdjobs brac, bdjobs com limited, bdjobs com online job posting, bdjobs govt, brac job, brac jobs circular, brac ngo job, canadian job bank, career at walton, career in bangladesh, dc office job circular 2024, dhaka work, driving job in bangladesh, eastern bank job openings, ebl bank career, freelancing bd, freelancing from bangladesh, freelancing in bangladesh, gov all job, government government job, government j, government jobs 2024, government jobs 2024, government jobs circular 2024, government jobs government jobs, government's job, govt govt jobs, govt j, govt job circular 2022, govt job circular 2024 bangladesh, govt job job, govt jobs 2024, govt jobs circular 2024, govtjobs 2024, home work job, jamuna group job circular, job bank, job bank job bank, job bank jobs, job bd gov, job circular 2024 bangladesh, job in dhaka, job in dhaka city, job in khulna, job in rajshahi, job in sylhet, job in sylhet city, job news, job news in bd, job news today, job newspaper, job newspaper bangladesh, job newspaper today, job offer in bangladesh, job opportunity in bangladesh, job portal in bangladesh, job site in bangladesh, jobs in bangladesh, jobs in chittagong, jobs in garments, jobs in ngo, jobs in rajshahi city, jobs teletalk, jobs un, jobsite bangladesh, largest job site of bangladesh, largest jobsite in bangladesh, latest job circular, my bd jobs, my bdjobs, new government job circular, new govt job circular, new govt job circular 2024, new job circular, new job circular 2024, new jobs circular 2024, ngo development, ngo job circular, ngo job circular 2024, ngo jobs in bangladesh, online job bd, online job in bangladesh, online jobs for students in bangladesh, online jobs online, part time job in dhaka, pharmaceutical job circular, recent government job circular, recent govt job circular, recent job circular, recent job circular 2024, recent ngo job circular, teletalk all job, teletalk job circular, teletalk job portal, today bd job circular, today job circular in bangladesh, today jobs circular, un jobs in bangladesh, walton job circular, work jobs, www bd job circular 2024, www bdjobs com 2024, www bdjobstoday com 2022, www job bd com, www jobs bd com, www teletalk com bd job circular, all bd job circular 2024, all govt job bd, all govt job circular 2022, all job circular 2022, all job circular in bangladesh, all teletalk jobs, alljobs by teletalk, alljobs circular bd, alljobs teletalk bd, australia job site, australia job vacancy, bangla cyber job, bangla job cyber, bangla jobs, bangladesh cyber, bangladesh freelancing site, bangladesh government job, bangladesh govt job circular, bangladesh govt job circular 2024, bank careers, bd govt circular, bd govt job circular 2021, bd govt job circular 2022, bd govt job news, bd govt job today, bd govt jobs 2024, bd job circular 2022, bd job com today, bd job cyber, bd job gov, bd job gov bd, bd job news today, bd job teletalk, bd jobs gov bd, bd jobs government, bd jobs teletalk, bd new job circular, bd teletalk job, bd work, bdgovt job, bdjobs teletalk, bdjobstoday company, call center job, canada job vacancy, career jobs, carers jobs, company job, corporate jobs, ctg jobs, cyber bangla job, cyber jobs, data entry jobs from home in bangladesh, data entry jobs in bangladesh, data entry jobs online bangladesh, easy jobs, finance job, gov job circular in bangladesh, government job apply, government job bangladesh, government job circular bd, government job circular in bangladesh, government job circular today, government jobs 2022, government jobs bd, government jobs com, govt bd job circular 2024, govt job apply, govt job circular 2022 bangladesh, govt job list in bangladesh, govt job news bd, govt jobs com, govt vacancy today, hot jobs, international job sites, international jobs, international jobs in bangladesh, international ngo jobs in bangladesh, jago jobs, jagojobs, job advertising, job circular 2022, job hunter sites, job in australia, job in security guard, job listing, job listing websites, job offers, job opportunities, job opportunities in canada, job opportunities in japan, job portal, job posting, job site, job sites online, job vacancies, job website, jobs 2024, jobs cyber, jobs in canada, jobs online, jobs today, latest govt job circular, my job, my jobs, need job, new government jobs, new government jobs 2024, new govt jobs 2024, new job circular 2022, new job circular in bangladesh, new jobs, new jobs 2024, news govt job, ngo jobs today, office assistant job, office jobs, online job application, online job bd at home for students in bangladesh, online job work from home, online jobs home, online jobs work from home in bangladesh, online work from home in bangladesh, part time job in bangladesh, part time jobs for students in dhaka, plan international jobs, private company job, private job, recent govt job circular 2024, recent job circular 2022, site jobs, student job bd, student part time job in bangladesh, supervisor job, teletalk bd jobs, teletalk govt job, teletalk job account, teletalk job apply, teletalk job bd, today government job, today govt job circular, today govt jobs, top 10 government job in bangladesh, work bd, work for home online, work from home jobs dhaka, work from home jobs in bangladesh, work fromhome, work online jobs, www all job teletalk com bd, www gov job com, www government job, www job gov bd, , bd job bangladesh, all jobs teletalk, bd govt job, bd job circular, bd job today, brac ngo career, govt job circular, job circular, teletalk jobs, bangla job circular, bangladesh all job, bd job chittagong, bd job dhaka, bd job in khulna, bd job rajshahi, bd job sylhet, career at walton
