Duty Manager - Front Office
Job Description
Title: Duty Manager - Front Office
Company Name: Sheraton Dhaka
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 4 to 5 year(s)
Job Responsibilities:
∎ Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
∎ Develops specific goals and plans to prioritize, organize, and accomplish your work.
∎ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
∎ Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
∎ Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
∎ Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
∎ Supporting Management of Front Desk Team
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
∎ Encourages and building mutual trust, respect, and cooperation among team members.
∎ Serving as a role model to demonstrate appropriate behaviors.
∎ Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
∎ Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
∎ Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
∎ Ensuring Exceptional Customer Service
∎ Provides services that are above and beyond for customer satisfaction and retention.
∎ Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
∎ Responds to and handles guest problems and complaints.
∎ Sets a positive example for guest relations.
∎ Empowers employees to provide excellent customer service.
∎ Observes service behaviors of employees and provides feedback to individuals.
∎ Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
∎ Ensures employees understand customer service expectations and parameters.
∎ Interacts with guests to obtain feedback on product quality and service levels.
∎ Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
∎ Managing Projects and Policies
∎ Implements the customer recognition/service program, communicating and ensuring the process.
∎ Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
∎ Supervises same day selling procedures to maximize room revenue and control property occupancy.
∎ Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
∎ Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
∎ Supporting Human Resource Activities
∎ Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
∎ Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
∎ Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
∎ Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
∎ Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
∎ Participates in employee progressive discipline procedures.
∎ Additional Responsibilities:
∎ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
∎ Analyzes information and evaluating results to choose the best solution and solve problems.
∎ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
∎ Performs all duties at the Front Desk as necessary.
∎ Runs Front Desk shifts whenever necessary.
∎ Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Additional Requirements:
∎ Age 30 to 40 years
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Provident fund, Insurance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge as per Sheraton Dhaka policy.
Application Deadline: 29 Jan 2021
Company Information:
∎ 30 Dec 2020
∎ Sheraton Dhaka
∎ Address : 44, Kemal Ataturk Avenue, Banani, Dhaka 1213
∎ Business : A worldwide chain Five Star Hotel operated under Marriott International Inc.
Category: Hospitality/ Travel/ Tourism
:
Deadline Expired on 29th Jan 2021
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