Job Description

Title: Director of Loss Prevention

Company Name: Renaissance Dhaka Gulshan Hotel RDGH

Vacancy: 01

Job Location: Dhaka (GULSHAN 1)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 8 year(s)

Job Responsibilities:
∎ Managing Security/Loss Prevention Operations
∎ Assists in the development and implementation of emergency procedures.
∎ Conducts investigation of all losses of property assets and refers to proper management for disposition.
∎ Deploys security staff to effectively monitor and protect property assets.
∎ Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
∎ Conduct periodic patrols of entire property and parking areas.
∎ Recognize success across areas of responsibility.
∎ Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
∎ Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
∎ Implements action plans to monitor and control risk.
∎ Maintains required reports and documentation regarding patrols of property and parking areas.
∎ Provides means for obtaining necessary medical attention on a timely basis.
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∎ Leading Security/Loss Prevention Teams
∎ Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
∎ Celebrates successes by publicly recognizing the contributions of team members.
∎ Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
∎ Encourages and builds mutual trust, respect, and cooperation among team members.
∎ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
∎ Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
∎ Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
∎ Serves as a role model to demonstrate appropriate behaviors.
∎ Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
∎ Strives to improve service performance.
∎ Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
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∎ Ensuring Exceptional Customer Service
∎ Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
∎ Empowers employees to provide excellent customer service.
∎ Meet quality standards and customer expectations on a daily basis.
∎ Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
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∎ Conducting Human Resources Activities
∎ Assists in minimizing cost of accident claims through aggressive claims management.
∎ Brings issues to the attention of Human Resources as necessary.
∎ Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
∎ Conducts hourly employee performance appraisals according to Standard Operating Procedures.
∎ Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
∎ Administer property policies fairly and consistently.
∎ Maintain first aid and CPR certifications required for Loss Prevention officers.
∎ Handles guest problems and complaints.
∎ Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
∎ Provides services that are above and beyond for customer satisfaction and retention.
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∎ Additional Responsibilities
∎ Analyzes information and evaluating results to choose the best solution and solve problems.
∎ Develops and maintains a working relationship with local law enforcement authorities.
∎ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
∎ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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∎ MANAGEMENT COMPETENCIES
∎ Leadership
∎ Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
∎ Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
∎ Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
∎ Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
∎ Managing Execution
∎ Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
∎ Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
∎ Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
∎ Building Relationships
∎ Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
∎ Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards.
∎ Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
∎ Generating Talent and Organizational Capability
∎ Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
∎ Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
∎ Learning and Applying Professional Expertise
∎ Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
∎ Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
∎ Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Additional Requirements:
∎ Age at least 35 years
∎ Army Major is preferable
∎ Proven experience as security head or similar position
∎ Excellent knowledge of security protocols and procedures
∎ Working knowledge of MS Office
∎ Excellent communication and interpersonal skills
∎ Outstanding organizational and leadership skills
∎ Committed and reliable.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2 (Yearly)
∎ Attractive Service Charge benefit
∎ Compensatory Duty Meal
∎ Bereavement Leave & Others as per Law
∎ Group Insurance Coverage
∎ Uniform & Complimentary Laundry Facility
∎ Extensive Take Care Activities
∎ Engaging Work Environment
∎ In-house Doctor Support
∎ Comprehensive Learning & Development Program
∎ Career Advancement

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 1 Sep 2023

Company Information:
∎ 12 Aug 2023
∎ Renaissance Dhaka Gulshan Hotel RDGH
∎ Address : 78 Gulshan Avenue, Gulshan-1, Dhaka -1212

Category: Hospitality/ Travel/ Tourism

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