Deputy Manager/Manager- Credit Collection & Recovery

Job Description

Title: Deputy Manager/Manager- Credit Collection & Recovery

Company Name: Globex Marketing Company Ltd.

Vacancy: 1

Age: At most 40 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants, Micro-Credit

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)
• Master of Commerce (MCom)
• Bachelor of Commerce (BCom)

• At least 10 years
• The applicants should have experience in the following business area(s): Banks, Financial Consultants, Micro-Credit

• Age At most 40 years
• Only Male

Required Skills & Competencies:

• Strong negotiation and communication skills.

• Analytical and portfolio management ability.

• Knowledge of legal recovery procedures.

• Team leadership and people management skills.

• Decision-making under pressure.

• High ethical standards and a customer-centric approach.

Key Responsibilities

1. Portfolio Management

• Ensure achievement of monthly collection and recovery targets.

• Analyze portfolio performance and identify high-risk accounts.

• Develop action plans to control roll-forward and flow rates.

• Accounts Receivable (AR) Aging Report prepared and analyzed.

2. Collection & Recovery Strategy

• Design and implement collection strategies (tele-calling, field visits, legal recovery).

• Handle high-value or sensitive delinquent accounts personally.

• Negotiate settlements, restructuring, and repayment plans.

• Coordinate repossession and legal recovery processes where applicable.

3. Team Management

• Lead, train, and mentor collection officers and field executives.

• Set individual targets and track performance.

• Conduct regular performance reviews and coaching sessions.

• Ensure discipline and adherence to the company code of conduct.

4. Compliance & Governance

• Ensure adherence to TAX/VAT and internal policies.

• Maintain proper documentation of recovery cases.

• Minimize customer complaints and escalation cases.

5. Stakeholder Coordination

• Coordinate with Credit, Risk, Legal, and Operations teams.

• Work closely with external collections of all Customers.

• Provide regular MIS and portfolio reports to senior management

• Tour allowance,Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2