Deputy Manager – Grievance Management (Contractual), HRD, HCMP

Job Description

Title: Deputy Manager – Grievance Management (Contractual), HRD, HCMP

Company Name: BRAC.

Vacancy: Not specific

Job Location: Cox's Bazar (Cox's Bazar Sadar)

Employment Status: Contractual

Educational Requirements:
∎ Master’s Degree with Law Background (LLM) or MBA from any recognized University.
∎ Chartered Accountancy Course completed from a reputed firm/Institute
∎ Certificate of handling disciplinary cases and departmental inquiry.
∎ Certificate of internal audit from National/International organization.
∎ Diploma in Personnel management will be an additional quality.

Experience Requirements:
∎ At least 5 year(s)

Job Responsibilities:
∎ Assist to Supervisor to sort out the allegations and distribute the same to the respective investigator according to categories.
∎ Study the assigned complaint letter thoroughly and chalk out an investigation plan (When, Where and How) for investigating the allegations and share with Supervisor.
∎ Prepare a probable list of interviewees like complainer, alleged person(s), direct & indirect Witnesses/Participants/Beneficiaries), Suppliers/Vendors and required bill vouchers.
∎ Assist to management to provide Show cause notice/ Ovijogpatra to the alleged person(s) through registered letter with acknowledgement or e-mail to giving time for reply of 7 days.
∎ Prepare a questionnaire for each interviewee before and during investigation (need basis) and visit the place of occurrence
∎ Take interview of the related persons maintaining high confidentiality and keep a written record with dates and signature
∎ Take interview of the line management staff (i.e. Manager, Sr. Manager/SRM, AGM, DGM, GM/PC & Program Head as required) for assessing their responsibilities
∎ Review and examine the financial statements, like bill voucher with supporting, Cash book, Ledger, Money receipts, Tender/Quotations with CS & Approval, Market/Vendor verification (for procurement)
∎ Assist to Prepare Enquiry Notice to the alleged person
∎ Corroborate & cross-check all collected documents/evidences and statements for justifying the complaints at the end of each Enquiry Proceedings
∎ Prepare qualitative investigation report complying standard format (i.e. Introduction, Complaint summary, Methodology, Statements of the interviewees, Own findings, Fact analysis and Opinion) and submit to first supervisor within stipulated time (25 days) from the date of complaint received
∎ Submit final draft report to Supervisor maintaining quality at highest level
∎ Submit final investigation report to GMT, HR along with the enquiry outcomes within the stipulated time
∎ Play a significant role at the office of Ombudsperson, Anti-Corruption and in the Civil court during hearing related to any investigation
∎ Perform duties as per demand and direction of the authority and uphold BRAC Values
∎ Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
∎ Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
∎ Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Additional Requirements:
∎ Minimum 5 years job experience in internal audit or accounts or any other relevant field
∎ Experience in investigation or handling of disciplinary cases will be given preference
∎ Knowledge on External / Internal Audit in different companies and NGOs
∎ Knowledge on Micro-finance, Health, Education, Gender and Enterprise related work in NGO sectors
∎ Familiar with MS Word, MS Excel, Power point and computerized accounting software, E-mail and Internet operations
∎ Report writing skills both in Bangla and English
∎ Able to frequent field visit (At least 15 days in a month)
∎ Person with disability are encouraged to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 16 May 2022

Company Information:
∎ 9 May 2022
∎ BRAC.
∎ Address : BRAC 75 Mohakhali, Dhaka-1212, Bangladesh
∎ Business : brac is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.

Category: NGO/Development

: BRAC believes that everyone we work with including our staff, partners, programme participants and the community has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation. We uphold human dignity and inclusion rights for all, regardless of age, race, religion, gender, disability, ethnic origin or socio-economic condition. As an equal opportunity employer, we actively encourage applications from women and gender-diverse individuals. We welcome persons with disabilities to apply. We nurture a culture where all individuals have the opportunity to realise their potential. Any personal persuasion will result in disqualification of candidature.

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