Customer Support Specialist, RCM

Job Description

Title: Customer Support Specialist, RCM

Company Name: Augmedix

Vacancy: 20

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service

• Bachelor/Honors

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service

Experience:

• 0-2 years of experience in customer support or technical support preferred.

Skills:

• Excellent verbal and written English communication and documentation skills.

• Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.

• Empathy for customers and a strong sense of accountability to drive issues to resolution.

• Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment.

• Comfortable working night shifts to accommodate US time zones.

• Comfortable learning and using tools like Zendesk, Excel, and internal systems.

About the Role:

Our Customer Support team, based in Bangladesh, personally troubleshoots and escalates technical issues. We expect our Customer Support Specialist-RCM to be hungry for a new opportunity to learn and grow in a position that is equal parts of customer success and technical support. If you are passionate about serving customers, have a strong sense of collaboration, and learn technical troubleshooting steps quickly, this may be the perfect role for you!

Responsibilities:

• Customer Support:

  • Respond to customer requests with clear, professional, and empathetic communication using excellent verbal and written English skills.

  • Ensure timely resolution of requests in line with our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).

  • Adhere to escalation protocols and collaborate with other departments for proper follow-ups.

• Cross-Functional Collaboration:

  • Collaborate with internal teams, such as Account Management, Engineering, Operations, to resolve customer issues.

  • Escalate concerns appropriately and ensure updates are shared with the relevant stakeholders.

• Basic Task Management:

  • Assist with daily tasks, such as tracking customer requests, updating systems, and documenting resolutions.

  • Follow clear instructions to complete assigned workflows accurately and on time.

• Reporting and Follow-Up:

  • Share updates on completed tasks and escalate any challenges to the relevant teams.

  • Support the team in keeping records organized and maintaining basic reports on progress.

• Insurance,Gratuity,Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2