Customer Support Executive/Supervisor

Job Description

Title: Customer Support Executive/Supervisor

Company Name: ChefOnline

Vacancy: 2

Age: 24 to 30 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, Direct Selling/Marketing Service Company, E-commerce

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, Direct Selling/Marketing Service Company, E-commerce

• Age 24 to 30 years

• Bachelor of Science (BSc) in Computer Science Engineering

• The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0

ChefOnline is a UK-based National Online Food Ordering Portal for restaurants and takeaways across the UK. We seek an enthusiastic Sales Executive to provide enterprise-level customer support and sales.

• Ability to manage a team, showcasing strong leadership and administrative skills. Foster a collaborative and motivating environment for team members to excel.

• Provide technical support to our customers as first-line support.

• Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Provide prompt and accurate feedback to customers.

• Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.

• Performing other relevant tasks as assigned by the management from time to time.

• Perform detailed research and analysis to resolve complex customer issues, employing diverse troubleshooting methods to deliver effective solutions and achieve customer satisfaction.

• Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.

• Regularly assess the performance of team members against set KPIs and objectives. Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.

• Demonstrate exceptional English communication skills, both written and verbal, with an emphasis on creating an incredible approach in customer interactions to enhance customer experience and satisfaction.

• Weekly 2 holidays
• Salary Review: Yearly
• Festival Bonus: 2

• The office work is 4 nights a week

• Shift starts at 7:00 PM and ends at 6:00 AM