Customer Support Executive (24/7 On-Site Operations)
Job Description
Title: Customer Support Executive (24/7 On-Site Operations)
Company Name: Red Lime Solutions
Vacancy: 6
Age: Na
Job Location: Dhaka (GULSHAN 1)
Salary: Tk. 30000 - 35000 (Monthly)
Experience:
Published: 2025-11-20
Application Deadline: 2025-12-20
Education:
Requirements:
Skills Required:
Additional Requirements:
This position requires native-level English fluency.
If you do not have a clear American or British accent, this role will not be suitable for you.
English-medium background is mandatory
Candidates must be able to communicate effortlessly with U.S. clients
Fluency, pronunciation, and accent will be tested in the first screening
MUST be fluent in English (spoken & written) at a near-native level
English-medium schooling background is required
American or British accent preferred
IELTS 8.0+ (or equivalent fluency) is a strong advantage
Ability to work rotational day and night shifts
Strong communication, professionalism, and problem-solving skills
Customer support / BPO experience is an added advantage
Reliable, disciplined, and comfortable in a 24/7 operations environment
Responsibilities & Context:
Job Position: Customer Support Executive (24/7 On-Site Operations) - English-Mediumd Required.
Location: Gulshan 1, Dhaka (On-Site Only)
Shift: 8-hour rotational shifts (Day & Night)
Salary: 30000-35000 Taka/month
About Dosevana (https://www.facebook.com/dosevana)
Dosevana is a global healthcare and telemedicine platform supporting gyms, medspas, and wellness centers across the U.S. We facilitate end-to-end medical wellness services — from intake and doctor consultations to pharmacy fulfillment and nationwide delivery.
About the Role
We are building a 24/7, high-performance customer support and operations team in Dhaka. This is a strictly on-site role and requires exceptional communication skills.
- Female candidates are preferred for day shifts
- Male candidates are preferred for both day & night shifts
Key Responsibilities
- Handle customer inquiries via phone, email, chat, WhatsApp, and CRM tools
- Communicate with U.S. clients in clear, fluent, accent-neutral English
- Manage operational tasks and ensure smooth 24/7 support
- Maintain accurate communication logs
- Escalate issues to the management team when required
- Follow SOPs for intake, orders, tracking, and customer assistance
- Ensure proper shift handovers to maintain continuity
Job Other Benifits:
Festival Bonus + Performance bonus
Fully Subsidized Breakfast, Lunch & Dinner
Opportunity to work directly with international teams
Career growth in a fast-scaling global healthcare platform
Professional, structured, and supportive work culture
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
