Customer Success Manager
Job Description
Title: Customer Success Manager
Company Name: REVE Chat
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
Published: 2025-08-13
Application Deadline: 2025-09-04
Education:
Requirements:
Skills Required:
Additional Requirements:
Responsibilities & Context:
Job Summary:
REVE Chat Limited is looking for a proactive and client-focused Customer Success Manager to ensure customer satisfaction and smooth onboarding of our chat and messaging solutions. The ideal candidate should have moderate knowledge of software platforms and SaaS products, with strong communication skills and a passion for helping clients achieve success.
Key Responsibilities:
- Build and nurture long-term relationships with strategic accounts across EMEA, APAC and the Americas
- Lead smooth onboarding, setup and training for new customers on REVE Chat’s SaaS platform
- Monitor product usage and engagement; proactively reach out to customers showing low adoption or at risk of churn
- Collect, synthesize and share customer feedback with Product, Engineering and Support teams
- Coordinate with Support and Technical Services to resolve issues within SLA targets
- Identify upsell and expansion opportunities, and work with Sales to close renewals
- Prepare and deliver quarterly business reviews, success plans and best-practice recommendations
Job Other Benifits:
- T/A,Mobile bill,Provident fund,Weekly 2 holidays
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
