Customer Success Executive

Job Description

Title: Customer Success Executive

Company Name: LocationGuru Solutions Pvt Ltd

Vacancy: 1

Age: At least 25 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years

• Bachelor/Honors

• At most 2 years

• Age At least 25 years

Job Overview

We are seeking a Customer Success Executive for a short-term engagement of 3 months, with the possibility of extension based on requirements. The role includes ensuring seamless product adoption and delivering both online and onsite training to customers, along with handling customer support and queries.

Key Responsibilities

Manage end-to-end customer engagement, including onboarding, support, and query resolution

Ensure smooth product adoption by guiding customers on effective usage and best practices

Deliver engaging online and onsite training sessions for customers, product testing

Act as the primary point of contact for customer issues, ensuring timely resolution

Collaborate with internal teams (Product/Tech/Operations) to address customer concerns

Track customer feedback and share insights to improve product and service experience

Maintain regular follow-ups with customers to ensure satisfaction and retention

Travel as required for customer training and support

Requirements

Strong verbal and written communication skills in English

Ability to handle customer interactions professionally and resolve queries efficiently

Basic understanding of customer success, support, or client-facing roles

Willingness to travel for on-site training and support

Good problem-solving skills and a proactive approach

Immediate availability preferred

Preferred Criteria

Prior experience in Customer Success / Support / Training roles

Familiarity with SaaS or technology-driven products

Access to a laptop and smartphone

Ability to manage multiple customers,Products and priorities effectively
    
Job Location

Dhaka City, Bangladesh