Customer Service Specialist

Job Description

Title: Customer Service Specialist

Company Name: Premium Laundry Xpress

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Delivery Services Startup
• Freshers are also encouraged to apply.

• Higher Secondary
• Bachelor/Honors

• 1 to 2 years
• The applicants should have experience in the following business area(s): Delivery Services Startup
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Male
• Freshers are also encouraged to apply.

• Pickup and Delivery Operations: Executing scheduled pickups of dirty laundry from customer homes or businesses and delivering clean, folded, or dry-cleaned items back to them within specified time.
• Route Optimization: Planning and following efficient delivery routes to maximize productivity and ensure timely service.
• Accurate Tracking: Maintaining accurate records of pickups, deliveries, and customer orders.
• Payment Processing: Collecting payments or obtaining signatures as required at the time of delivery.
• Exceptional Customer Interaction: Providing friendly, professional, and courteous service to all customers.
• Addressing Inquiries: Answering customer questions about services, pricing, and scheduling.
• Resolving Issues: Proactively identifying and resolving minor service issues or customer concerns, escalating complex issues to management.
• Communicating with Dispatch/Management: ll Regularly communicate with dispatch or the main facility regarding progress, delays, or issues.
• Recording Preferences: Maintaining detailed records of customer preferences (e.g., special care instructions) to ensure personalized service.
• Willingness to work up to evening and weekends.

• Mobile bill,T/A
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2