Customer Service Specialist (German & French Speaking/Writing)
Job Description
Title: Customer Service Specialist (German & French Speaking/Writing)
Company Name: A Renowned International Company
Vacancy: 5
Age: 25 to 40 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Telecommunication,IT Enabled Service,BPO/ Data Entry Firm,Multinational Companies,Immigration and Education Consultancy Service,Immigration/Visa Processing,Call Center,E-commerce
Published: 2025-07-28
Application Deadline: 2025-08-27
Education:
- Bachelor/Honors
- Masters
Requirements:
- 2 to 6 years
- The applicants should have experience in the following business area(s): Telecommunication,IT Enabled Service,BPO/ Data Entry Firm,Multinational Companies,Immigration and Education Consultancy Service,Immigration/Visa Processing,Call Center,E-commerce
Skills Required: Back Office Assistsnt,Customer Care,Customer Relationship Management,Customer Support/ Client Service,English Language,French Language,German Language,Microsoft Office
Additional Requirements:
- Age 25 to 40 years
- Must be fluent in German or French (verbal and written)
- Excellent communication and problem-solving skills
- Proficient in Microsoft Office and CRM tools
- Strong customer-centric attitude and ability to work under pressure
- Team player with professional demeanor and time management skills
Skills Required:
- German Language (Professional Proficiency)
- French Language (Professional Proficiency)
- English Language
- Customer Service & Client Support
- Back Office Operations
- Microsoft Office Tools
Responsibilities & Context:
Job Context:
An internationally renowned organization is seeking highly skilled Customer Service Specialists fluent in German or French (both spoken and written). This is an excellent opportunity for customer service professionals who are passionate about delivering world-class support and want to work in a multinational environment.
Job Responsibilities:
- Provide exceptional customer service in German or French via phone, email, and live chat.
- Communicate fluently and professionally in German or French, and English to handle inquiries, complaints, and service requests.
- Diagnose and resolve customer issues; escalate complex matters to the relevant department as needed.
- Maintain updated knowledge of company products, services, policies, and procedures.
- Accurately document all customer interactions in the CRM system.
- Collect customer feedback and report insights to help improve service quality.
- Ensure full compliance with company standards and data protection regulations.
- Collaborate with other teams to ensure seamless customer experience and efficient problem resolution.
- Continuously enhance language proficiency and customer service skills through training programs.
- Meet key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction.
- Show cultural sensitivity when communicating with international clients.
- Prepare and submit reports on service activities and trends when required.
Job Other Benifits:
- Mobile bill,Weekly 2 holidays,Insurance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.57% |
| University of Dhaka | 3.81% |
| North South University | 3.81% |
| Bangladesh University of Professionals (BUP) | 1.90% |
| Asian University of Bangladesh | 1.90% |
| Primeasia University | 1.90% |
| Shanto-Mariam University of Creative Technology | 1.90% |
| American International University Bangladesh (AIUB) | 1.90% |
| Jagannath University | 1.90% |
| International University of Business Agriculture and Technology | 1.90% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 66.67% |
| 31-35 | 19.05% |
| 36-40 | 11.43% |
| 40+ | 1.90% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 21.90% |
| 20K-30K | 40.00% |
| 30K-40K | 14.29% |
| 40K-50K | 12.38% |
| 50K+ | 11.43% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 12.38% |
| 0.1 - 1 years | 16.19% |
| 1.1 - 3 years | 16.19% |
| 3.1 - 5 years | 24.76% |
| 5+ years | 30.48% |
