Customer Service Representative - E-commerce

Job Description

Title: Customer Service Representative - E-commerce

Company Name: Bombay Sweets & Co. Ltd.

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At most 2 years

• HSC or equivalent; bachelor's degree preferred.

• At most 2 years

• Age 20 to 30 years

• Minimum of 1-2 years of customer service experience, preferably in e-commerce.

• Proficient in Microsoft Office and familiar with CRM software.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work in a fast-paced environment.

• Positive attitude and a team player mentality.

Customer Service Representative will be the primary point of contact for our customers. He/She will handle inquiries, resolve issues, provide information about our products and services, help customers place orders online. The ideal candidate has to be empathetic, detail-oriented, and committed to delivering outstanding customer service.

• Respond promptly to customer inquiries via phone, email, and live chat.

• Resolve customer complaints and provide appropriate solutions in a timely manner.

• Assist customers with product selection, order placement, tracking, and returns.

• Maintain thorough knowledge of our products, services, and promotions.

• Document and update customer interactions in the CRM system.

• Collaborate with other departments to address customer needs.

• Identify and escalate complex issues to the appropriate team members.

• Contribute to team goals and maintain performance metrics.

• Provident fund,Gratuity
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

• Opportunities for professional growth and advancement.

• A supportive and dynamic work environment.

• Employee discounts on all our products.