Customer Service Officer, CED Department
Job Description
Title: Customer Service Officer, CED Department
Company Name: IDLC Finance Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum graduate in any discipline with minimum CGPA of 3.00 (on the scale of 4) from any reputed University.
Job Responsibilities:
∎ Greet customers/visitors & directing them to the appropriate department, maintain calendars for appointments, receive and dispatch mail/boxes to the relevant departments.
∎ Maintain security by following procedures, monitoring logbook, and issuing visitor badges.
∎ Answer phones in a professional manner and route calls as necessary
∎ Assist with a variety of administrative tasks including copying, faxing, taking notes, etc.
∎ Perform ad-hoc administrative duties
∎ Act as a liaison between IDLC and its customers/visitors, provide product/services information and answer customer queries over the phone, email, social media or face-to-face.
∎ Resolve emerging problems that customers might face with accuracy and efficiency, determine root cause of the problem and offer best solution.
∎ Provide best in class service to customers and internal stakeholders with focus on consistent delivery of positive customer experience.
∎ Proactively seek feedback and be involved in process of streamlining to improve operational efficiency and provide superior customer service.
∎ Reach out to customers through technology or in person, communicating to them about the company’s products/services, and verifying information regarding their accounts.
Additional Requirements:
∎ Work experience not more than 02 year(s) can also apply. Candidate having experience in customer experience department of Bank/NBFI/Telco/Air/health/relevant service industry will be considered as additional advantage
∎ Candidate with positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability are encouraged to apply
∎ Excellent inter personal skills, team player, problem solving attitude along with excellent proficiency in English
∎ Good personal presentation, especially when working with customers face to face
∎ Confidence, patience, politeness, tact & diplomacy, when dealing with difficult situations;
∎ Creative thinking, able to come up with new ideas to improve Customer Service standards;
∎ Strong command over MS Office specially Microsoft Word, Excel & PowerPoint
Salary: Negotiable
Compensation & Other Benefits:
∎ IDLC promotes workplace equality through transparent recruitment practices, fair appraisal processes, attractive remuneration and incentive package, group insurance, equal career prospects and training opportunities for all its employees irrespective of gender, age, race, religion, ethnicity or disability.
∎ Qualification, skills and competency form our basis for nurturing talent.
∎ We are proud to state that favorable job responsibilities and adequate maternity benefit policies are increasingly attracting greater participation from female employees in the IDLC family.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 21 Mar 2022
Company Information:
∎ 7 Mar 2022
∎ IDLC Finance Limited
∎ Address : Bay's Galleria (1st Floor), 57 Gulshan Avenue (CWS-A-19), Gulshan-1, Dhaka-1212
∎ Web : www.idlc.com
∎ Business :
Category: Bank/Non-Bank Fin. Institution
: Candidate with positive attitude and pro-activeness, patience in interactions, exceptional listening, perceiving, and understanding ability are encouraged to applyExcellent inter personal skills, team player, problem solving attitude along with excellent proficiency in EnglishGood personal presentation, especially when working with customers face to faceConfidence, patience, politeness, tact & diplomacy, when dealing with difficult situations;Creative thinking, able to come up with new ideas to improve Customer Service standards;Strong command over MS Office specially Microsoft Word, Excel & PowerPoint
