Customer Service Manager (SO to SPO)

Job Description

Title: Customer Service Manager (SO to SPO)

Company Name: SHIMANTO BANK PLC

Vacancy: --

Location: Anywhere in Bangladesh, Dhaka

Minimum Salary: Negotiable

Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):Banks

Published: 7 Jul 2025

Requirements:

Additional Requirements:
∎ Age 27 to 38 years
∎ Minimum Graduation in any discipline (preferably in Business) from any reputed university.
∎ 3rd division or 3rd class in any exam are discouraged to apply.
∎ Both males and females are allowed to apply.
∎ Energetic, confident, resourceful & target-oriented.
∎ Excellent customer management and Strong interpersonal & communication skills.
∎ Requirements may be relaxed for relevant and experienced candidates.
∎ Age 27 to 38 years
∎ Minimum Graduation in any discipline (preferably in Business) from any reputed university.
∎ 3rd division or 3rd class in any exam are discouraged to apply.
∎ Both males and females are allowed to apply.
∎ Energetic, confident, resourceful & target-oriented.
∎ Excellent customer management and Strong interpersonal & communication skills.
∎ Requirements may be relaxed for relevant and experienced candidates.

Responsibilities & Context:
∎ To supervise overall branch operations.
∎ To support the Branch Manager in achieving the business target of the branch.
∎ To ensure cost minimisation and maximise branch profitability.
∎ To ensure proper service of the branch.
∎ To ensure that the branch maintains all the records that are auditable for a good audit rating.
∎ To ensure compliance with existing AML policies of the bank & local directives to prevent Money Laundering
∎ To supervise overall branch operations.
∎ To support the Branch Manager in achieving the business target of the branch.
∎ To ensure cost minimisation and maximise branch profitability.
∎ To ensure proper service of the branch.
∎ To ensure that the branch maintains all the records that are auditable for a good audit rating.
∎ To ensure compliance with existing AML policies of the bank & local directives to prevent Money Laundering

Skills & Expertise:

Compensation & Other Benefits:
∎ Negotiable
∎ Other benefits are as per Bank's Human Resources Policy
∎ Negotiable
∎ Other benefits are as per Bank's Human Resources Policy

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Anywhere in Bangladesh, Dhaka

Read Before Apply:

• Only shortlisted candidates will be called for an interview

• Shimanto Bank reserves the right to accept or reject any application without assigning any reason whatsoever

• Shimanto Bank is an equal opportunity employer.