Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Tamim Group Of Companies, Bangladesh
Vacancy: Not specific
Job Location: Bogura
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Customer and Client Focus., Customer Support through Phone, Monitoring and Reporting, Reporting and Documentation
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Client Relationship Management, Communication, Customer Support/ Client Service
∎ The applicants should have experience in the following business area(s):
Agro based firms (incl. Agro Processing/Seed/GM)
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ * Open and maintain customer accounts by recording account information
∎ * Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
∎ * Maintain financial accounts by processing customer adjustments
∎ * Recommend potential products or services to management by collecting customer information and analyzing customer needs
∎ * Prepare product or service reports by collecting and analyzing customer information
∎ * Contribute to team effort by accomplishing related results as needed
∎ * Manage large amounts of incoming calls
∎ * Generate sales leads
∎ * Identify and assess customers' needs to achieve satisfaction
∎ * Build sustainable relationships of trust through open and interactive communication
∎ * Provide accurate, valid, and complete information by using the right methods/tools
∎ * Meet personal/team sales targets and call handling quotas
∎ * Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
∎ * Keep records of customer interactions, process customer accounts, and file documents
∎ * Follow communication procedures, guidelines, and policies
∎ * Go the extra mile to engage customers
∎ * Resolve customer complaints via phone, email, mail, or social media
∎ * Use telephones to reach out to customers and verify account information
∎ * Greet customers warmly and ascertain problem or reason for calling
∎ * Cancel or upgrade accounts
∎ * Assist with placement of orders, refunds, or exchanges
∎ * Advise on company information
∎ * Take payment information and other pertinent information such as addresses and phone numbers
∎ * Place or cancel orders
∎ * Answer questions about warranties or terms of sale
∎ * Act as the company gatekeeper
∎ * Suggest solutions when a product malfunctions
∎ * Handle product recalls
∎ * Attempt to persuade customer to reconsider cancellation
∎ * Inform customer of deals and promotions
∎ * Sell products and services
∎ * Utilize computer technology to handle high call volumes
∎ * Work with customer service manager to ensure proper customer service is being delivered
∎ * Close out or open call records
∎ * Compile reports on overall customer satisfaction
∎ * Read from scripts
∎ * Handle changes in policies or renewals
Additional Requirements:
∎ Age at most 35 years
∎ Only females are allowed to apply
∎ * Customer Service Skills
∎ * Product Knowledge
∎ * Quality Focus
∎ * Documentation Skills
∎ * Listening Skills
∎ * Phone Skills
∎ * Resolving Conflict
∎ * Multitask
∎ * Patience
∎ * Positive Attitude
∎ * Attention to Detail
∎ * People Oriented
∎ * Analysis
∎ * Problem Solving
∎ * Adaptability
∎ * Ability to Work Under Pressure
∎ * Computer Skills
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Aug 2022
Company Information:
∎ 9 Aug 2022
∎ Tamim Group Of Companies, Bangladesh
∎ Address : Sujabad, Shajahanpur, Bogura - 5800
∎ Web : www.tamimgroupbd.com
∎ Business : Tamim Group integrates several companies and different business units with a complementary portfolio of solutions and a common objective: change the agriculture model with a new Well Balanced Agriculture concept.
Tamim Group, one of the pioneer in the agriculture industry, has been creating innovative products and iconic companies since 1992
Headquartered in Dhaka, with over 800 employees, Tamim Group is an organisation who produce various agro commodities. Our bevy of company`s include Care feed, Care Chicks, Jovial Pharma, Dhaani Rice bran oil, Care DORB, Electropac Ltd, Tamim Hatchery ltd, Tamim Agro Ltd, Bencey Foods, Progoti Enterprise, Ayaan International Natural Education institutions etc.
Category: Agro (Plant/Animal/Fisheries)
:
Source: bdjobs.com
Deadline Expired on 20th Aug 2022
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