Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: JS COMMERCE
Vacancy: 1
Age: At most 28 years
Job Location: Dhaka (Nikunja)
Salary: Tk. 16000 - 18000 (Monthly)
Experience:
- 1 to 2 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
- Freshers are also encouraged to apply.
Published: 2025-07-01
Application Deadline: 2025-07-10
Education:
- Bachelor/Honors
Requirements:
- 1 to 2 years
- The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, F-commerce
- Freshers are also encouraged to apply.
Skills Required: Client Service,Spreadsheets
Additional Requirements:
- Age At most 28 years
Required Skills & Qualifications
- Minimum 1–2 years’ experience in E-commerce or F-commerce customer service
- Strong verbal and written communication skills in English and Bengali.
- Comfortable using messaging platforms, email tools, and phone support systems
- Basic computer literacy (email, spreadsheets, CRM software)
- Ability to multitask, stay organized, and resolve issues independently
- A team player mindset with a problem-solving attitude
Preferred Qualities
- Familiarity with order management systems and Facebook Shop/Marketplace tools
- Patience, empathy, and a positive approach to customer interactions
- Adaptability in a fast-paced, customer-centric environment
Responsibilities & Context:
We are seeking a proactive and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate will have prior experience handling customer communication in E-commerce or F-commerce platforms and will be responsible for resolving inquiries across various channels, including phone, Messenger, and email.
Key Responsibilities
- Respond promptly and professionally to customer queries via phone, Messenger, and email
- Manage post-purchase support including order updates, issue resolution, and returns
- Maintain accurate customer interaction records and report recurring issues to the team
- Collaborate with internal teams (logistics, sales, etc.) to ensure timely customer support
- Offer thoughtful and empathetic solutions tailored to each customer’s needs
- Uphold a high standard of service to maintain brand reputation and customer loyalty
Job Other Benifits:
- Performance bonus
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.72% |
| Southeast University | 3.26% |
| Northern University Bangladesh | 2.97% |
| University of Dhaka | 2.67% |
| Bangladesh University of Business and Technology | 2.37% |
| Govt. Titumir College | 2.08% |
| Government Titumir College | 1.48% |
| Dhaka International University | 1.48% |
| Tejgaon College | 1.48% |
| Daffodil International University (DIU) | 1.48% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 82.20% |
| 31-35 | 13.95% |
| 36-40 | 1.48% |
| 40+ | 2.08% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 94.07% |
| 20K-30K | 5.34% |
| 30K-40K | 0.30% |
| 40K-50K | 0.30% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 15.13% |
| 0.1 - 1 years | 16.32% |
| 1.1 - 3 years | 33.83% |
| 3.1 - 5 years | 18.69% |
| 5+ years | 16.02% |
