Customer Service Executive

Job Description

Title: Customer Service Executive

Company Name: Dex Bangladesh Express co. Ltd

Vacancy: 6

Age: Na

Job Location: Dhaka (Kuril)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

Published: 2025-07-13

Application Deadline: 2025-08-11

Education:

Requirements:

Skills Required: Customer Service,Customer Support/ Client Service

Additional Requirements:

Responsibilities & Context:

• Provide excellent customer service by handling inquiries regarding international shipments, tracking, delivery times, and customs procedures.

• Respond to customer inquiries via phone, email, or live chat, ensuring timely and accurate information.

• Assist customers with order placement, cancellations, and returns.

• Track shipments and provide updates to customers regarding delivery status.

• Resolve customer complaints and issues efficiently, escalating when necessary.

• Coordinate with international courier partners and internal teams to ensure seamless delivery.

• Ensure customer satisfaction by providing personalized solutions.

• Maintain up-to-date knowledge of international shipping regulations, tariffs, and service offerings.

• Keep accurate records of customer interactions and transactions.

• Contribute to improving internal processes to enhance customer experience.

• Knowing about international express and freight forwarding gives you an advantage in getting a job.

• As per Company Decision