Customer Service

Job Description

Title: Customer Service

Company Name: Asia Rapid Logistics

Vacancy: 1

Age: At least 22 years

Job Location: Gazipur (Tongi)

Salary: Tk. 12500 - 15000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Logistics Startup
• Freshers are also encouraged to apply.

• Diploma
• Bachelor degree in any discipline

• At least 1 year
• The applicants should have experience in the following business area(s): Logistic/Courier/Air Express Companies, Logistics Startup
• Freshers are also encouraged to apply.

• Age At least 22 years

Company Overview

• Asia Rapid Logistics is an end-to-end e-commerce logistics and supply chain service provider designed specially for online businesses in Bangladesh. We provide comprehensive, start-to-finish support including product sourcing from China (with quality checks and payment handling), import and customs clearance, warehouse storage, order processing, and final nationwide packing and delivery.

Key Responsibilities

• Customer Support & Communication

• Handle incoming customer complaints, queries, and track customer inquiries.

• Assist the core customer service team to ensure high service satisfaction.

• Support swift complaint resolution and escalate complex issues directly to management when necessary.

• Coordinate and communicate effectively with riders, sellers, and internal teams.

• Operations & Data Management

• Maintain accurate client records and track ongoing customer interactions.

• Update daily logs and organize all customer-related office records.

• Prepare routine performance and operational reports for executives.

• Compliance & Quality Assurance

• Monitor service delivery standards and ensure absolute compliance with the service workflow.

• Follow company policies strictly for customer handling while maintaining solid confidentiality regarding sellers` data.

• Identify and report trending themes or patterns in customer feedback to help improve service.