Customer Satisfaction Officer
Job Description
Title: Customer Satisfaction Officer
Company Name: BRAC Saajan Exchange Limited (BSEL)
Vacancy: 03
Job Location: Dhaka (Gulshan)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: Excellent customer service skills
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Customer Support/ Client Service, Expertise in MS Office
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ To act as first point of contact for all types of BSEL customers via telephone and email
∎ To deal with customers'/agents' queries promptly and professionally and try to resolve all the matters on the same phone call/email
∎ To liaise with other internal teams and corresponding banks pro-actively to resolve any kind of customer/agent queries
∎ To contact the corresponding banks to get the best possible exchange rates for every day
∎ To proactively assist any beneficiaries who needs any support
∎ To carry out transactions over the telephone for non-face-to-face transactions
∎ To process any transaction in accordance with the company policy and management approval
∎ To update the exchange rate on the Remit ERP system as and when the rate is updated for any bank
∎ To communicate with all corresponding banks each month to collect the month end balances and to resolve any reconciliation issues promptly
∎ To communicate with all corresponding banks with any cover fund or encashment instructions
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Customer focused and attention to detail
∎ Effective interpersonal skills like empathy, good listener, patience, respect for others, comforting people when they need it, etc.
∎ Strong communication skills, both verbally and written
∎ Be able to work as a team player
∎ Sound knowledge in MS Word, Excel, PowerPoint and internet browsers
∎ Professional English speaking and writing
∎ Solver of mathematical problems
∎ Ability to multi-task, prioritize and manage time effectively
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 19 Jul 2022
Company Information:
∎ 22 Jun 2022
∎ BRAC Saajan Exchange Limited (BSEL)
∎ Address : Homestead Gulshan Link Tower, TA-99, (5th floor), Gulshan Badda Link Road, Dhaka
∎ Web : bracsaajanexchange.com
∎ Business : BRAC Saajan Exchange Ltd (“BSEL”), a subsidiary of BRAC Bank Limited, is incorporated in England and Wales, and provides money transfer service to non-resident Bangladeshis from the UK. The money transfer sector is one of highly regulated and competitive sectors. Apart from its remittance services, the company also caters to the investment needs of the NRBs through its parent organization, BRAC Bank. BSEL has recently also engaged in the services of independent consultant in countries such as France, Italy and Spain to assist in managing and monitoring not only our compliance with local reporting and operational regulations, but also our compliance with local anti-money laundering laws
Category: Bank/Non-Bank Fin. Institution
: Strong communication skills, both verbally and written
