Customer Relationship Officer (CRO)

Job Description

Title: Customer Relationship Officer (CRO)

Company Name: Globe-Care Travels

Vacancy: 4

Age: At least 18 years

Job Location: Dhaka (Badda)

Salary: Tk. 18000 (Monthly)

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator
• Freshers are also encouraged to apply.

• Age At least 18 years
• Only Female

We are seeking a dynamic, customer-focused, and energetic Customer Relationship Officer (CRO) to join our travel team. The ideal candidate will be responsible for managing customer inquiries, providing travel-related information, assisting with bookings, and ensuring exceptional customer satisfaction throughout the client's journey.

Key Responsibilities

• Respond to customer inquiries via phone, WhatsApp, Facebook, email, and other communication channels.

• Understand customer travel requirements and recommend suitable tour packages, visa services, and airline options.

• Follow up with potential customers and convert inquiries into confirmed bookings.

• Build and maintain strong relationships with new and existing clients.

• Prepare and send quotations, itineraries, and travel documents accurately.

• Coordinate with the operations and ticketing teams to ensure smooth service delivery.

• Resolve customer complaints professionally and provide timely solutions.

• Maintain customer records and update the CRM/database regularly.

• Achieve monthly sales and customer service targets.

• Stay updated on travel destinations, airline policies, visa requirements, and promotional offers.

• Collect customer feedback and help improve service quality.

Employment Status

• Full-time

Educational Requirements

• Bachelor's degree in any discipline (preferred).

Experience Requirements

• Candidates with prior experience in the travel, tourism, customer service, or sales industry will be given preference.

• Fresh graduates and enthusiastic candidates with strong communication and customer service skills are also encouraged to apply.

• Training will be provided to the right candidates.

Additional Requirements

• Excellent communication skills in both Bangla and English.

• Strong interpersonal and negotiation skills.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Familiarity with social media platforms and WhatsApp Business.

• Ability to work under pressure and handle multiple tasks.

• Positive attitude, problem-solving ability, and customer-first mindset.

Benefits

• Competitive salary

• Professional training and career growth opportunities

• Friendly and supportive work environment