Customer Relationship Officer
Job Description
Title: Customer Relationship Officer
Company Name: Core Devs Ltd.
Vacancy: 3
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Skills Required: Computer skill, Fluent in English Speaking, Good communication skills, Quick Thinker, Sales Marketing
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Computer skill, Computer skills with Microsoft Excel, Customer Support/ Client Service, Excellent communication skill
∎ The applicants should have experience in the following business area(s):
Call Center, Software Company
∎ Freshers are also encouraged to apply.
Job Context:
∎ We are looking for a customer relationship officer with superior communication skills and a great work ethic to join our team. As the customer relationship officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.
∎ For this position, we have three shifts, morning, day & night. So, there will be a roster.
∎ Job Location: Mirpur DOHS
∎ Interested candidates must apply via this link: https://coredevs.ltd/CareerPage/Cro.html#contact
Job Responsibilities:
∎ Work in online marketplace's.
∎ Answer customer inquiries via phone, email, chat, and in-person
∎ Direct customers to online resources
∎ Update customer records in the system, including notes about interactions
∎ Pitch ideas for improving customer care
∎ Create and maintain reports about customer interactions
∎ Attend weekly staff meetings
∎ Participate in team-building activities
∎ Encourage customers to complete surveys
∎ Make recommendations to management to improve customer experience
Additional Requirements:
∎ Age 18 to 26 years
∎ Both males and females are allowed to apply
∎ High school diploma or GED required *(can be considered)
∎ Associate or bachelor's degree (preferred)
∎ 2 years of experience using Microsoft Office
∎ Basic knowledge of office equipment
∎ Previous experience in an office or call center(Preferred)
∎ Fluency in English and Bangla communication
∎ Good office and interpersonal skill
Salary: Tk. 10000 - 15000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 16 Jul 2022
Company Information:
∎ 16 Jun 2022
∎ Core Devs Ltd.
∎ Address : Mirpur DOHS, Road-13, Avenue-03, House no-1342.
∎ Web : www.coredevs.ltd
∎ Business : We are an Automation and application development Company. We can do any kind of web-based automation and make an application based on our customer`s needs. We work since 2019. We work with Node.js, MongoDB, Express, Puppeteer, Python, Django, Request, Selenium, Scrapy, javascript, Bootstrap4, CSS, and HTML5. Our motto is To Bring the Change in this Web Automation industry.
Category: Marketing/Sales
: Must be good at speaking English. Otherwise please don't apply here.
