Customer Relationship Officer (Communication Dept)

Job Description

Title: Customer Relationship Officer (Communication Dept)

Company Name: MASTUL Foundation

Vacancy: 05

Age: 25 to 35 years

Job Location: Dhaka (Lalmatia)

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Master of Social Science (MSS)
• Master of Social Science (MSS)

• 2 to 5 years
• The applicants should have experience in the following business area(s): NGO, Development Agency

• Age 25 to 35 years

Responsibilities & Context

• Receive phone calls, respond to donor in social media and keep track of all donor’s database.

• Handle donors' query, must be capable to manage donors’ requirements. Keep detailed records of Donor interactions and feedback. 

• Overall support the team for increasing Donor Relationship.

• Supports the Communication Manager by maintaining donor relationships, securing new funding through concept notes and proposals, and preparing high-quality donor and HQ reports. Collaborates with the Planning and Development Manager on fundraising, communications, networking, and advocacy.

• Develop and implement a fundraising plan for the organization, which will achieve the goals for sustainable funding, the development of projects and delivery of core operations.

• Implementing an effective customer loyalty program. Maintaining accurate records and documenting all customer service activities and discussions.

• Assessing service statistics and preparing detailed reports on your findings. Implements quality, and customer-service standards. Contributes customer service information and recommendations to strategic plans and reviews.

• Able to work under pressure.

• Any other relevant works as assigned by the authority.

Additional Requirements

• Age 25 to 35 years

• Excellent interpersonal and written and oral communication skills.

• Ability to lead a team & Knowledge of CRM systems.

• Computer skills. Knowledge of conflict resolution techniques is preferable.

Requirements

Education

• Bachelor/ Honors

• Masters

Experience

• At least 2 years

Salary:

20000-30000

Compensation & Other Benefits

• Mobile bill, Performance bonus, Provident fund

• Lunch Facilities: Full Subsidize

• Salary Review: Yearly

• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Lalmatia)