Customer Relationship Manager - Data Center Operation
Job Description
Title: Customer Relationship Manager - Data Center Operation
Company Name: ZK IT Solutions Ltd.
Vacancy: 04
Age: Na
Job Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
Published: 2025-06-17
Application Deadline: 2025-07-16
Education:
- Bachelor degree in any discipline
- Education: Bachelor's degree in any related field.
Requirements:
Skills Required:
Additional Requirements:
Required Qualifications:
- Experience: 3 years of experience in customer relationship management,
Technical Skills:
- Understanding of data center operations, cloud services, and IT infrastructure.
- Strong knowledge of customer service best practices and CRM tools.
- Ability to analyze customer feedback and implement service improvements.
Preferred Skills:
- Experience with cloud computing and managed services.
- Strong negotiation skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced, customer-centric environment. Benefits & Perks:
- Competitive salary with performance-based bonuses.
- Health insurance and professional development opportunities.
- Work with cutting-edge technologies in a dynamic environment.
- Flexible work arrangements and career growth opportunities.
Responsibilities & Context:
Job Summary:
We are seeking a proactive and customer-focused professional to manage and enhance client relationships within our data center operations. The ideal candidate will be responsible for customer engagement, issue resolution, and service optimization, ensuring high satisfaction and long-term partnerships.
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with data center clients, ensuring their needs are met.
Service Coordination: Act as a liaison between technical teams and customers, ensuring smooth service delivery.
Issue Resolution & Support: Address customer concerns, troubleshoot service issues, and provide timely solutions.
Contract & SLA Management: Oversee service agreements, ensuring compliance with contractual obligations.
Customer Engagement & Retention: Develop strategies to enhance customer satisfaction and loyalty.
Reporting & Documentation: Maintain detailed records of customer interactions, feedback, and service improvements.
Collaboration & Communication: Work closely with sales, operations, and technical teams to align customer needs with business goals.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 8.87% |
| Daffodil International University (DIU) | 5.67% |
| American International University Bangladesh (AIUB) | 2.48% |
| Southeast University | 2.48% |
| East West University | 2.30% |
| Jahangirnagar University | 2.13% |
| University of Dhaka | 2.13% |
| Northern University Bangladesh | 1.77% |
| North South University | 1.42% |
| Jagannath University | 1.24% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 74.29% |
| 31-35 | 14.54% |
| 36-40 | 5.14% |
| 40+ | 5.50% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 50.71% |
| 20K-30K | 27.84% |
| 30K-40K | 10.46% |
| 40K-50K | 4.26% |
| 50K+ | 6.74% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 32.27% |
| 0.1 - 1 years | 12.77% |
| 1.1 - 3 years | 18.26% |
| 3.1 - 5 years | 14.89% |
| 5+ years | 21.81% |
