Customer Relationship Executive / Visa Counselor (Male & Female)

Job Description

Title: Customer Relationship Executive / Visa Counselor (Male & Female)

Company Name: Travedu Aide

Vacancy: 2

Age: 20 to 30 years

Job Location: Dhaka (Hatirpool)

Salary: Tk. 17000 - 30000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center, Immigration/Visa Processing
• Freshers are also encouraged to apply.

Published: 2026-04-09

Application Deadline: 2026-04-30

Education:

• HSC
• Bachelor/Honors

Requirements:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Travel Agent, Immigration and Education Consultancy Service, Call Center, Immigration/Visa Processing
• Freshers are also encouraged to apply.

Skills Required: Client Relationship Management,Communication and interpersonal skill,Creative Thinking and Multitasking,Customer Relationship Management,Digital Marketing (Social Media Marketing),Document Processing,Microsoft Office,Proficient in using social media management tools and analytics plat,Tour and Travel Agency,Video content creating

Additional Requirements:

• Age 20 to 30 years

• Must be camera-friendly with confident on-screen presence, including proper gestures, posture, and presentable appearance

• Strong English communication skills (spoken & written)

• Excellent customer service & client handling ability

• Ability to convert leads into clients

• Good knowledge of MS Office & online visa systems

• Strong problem-solving and multitasking skills

• Knowledge of documentation, embassy requirements & checklist compliance

• Social media handling & basic content creation skills

• Good typing speed and computer literacy

• Positive attitude, team-oriented, and target-driven

• Ability to work under pressure and meet deadlines

Responsibilities & Context:

• Engage with clients through social media platforms (Facebook, Instagram, WhatsApp) and support marketing activities

• Communicate with clients (in-person, phone, WhatsApp, Messenger, social media)

• Must be camera-friendly and actively participate in video content creation, reels, live sessions, and client success videos

• Understand client travel needs and provide appropriate consultancy

• Convert inquiries and leads into confirmed clients (especially from boosted ads)

• Prepare travel itineraries, quotations, and follow up for confirmation

• Assist clients with visa applications, documentation, and submission processes

• Organize and maintain files based on Embassy-specific checklists (UK, USA, Canada, Schengen, etc.)

• Provide guidance to minimize visa rejection risks

• Assist senior team members in processing and submitting applications for first-world countries

• Maintain and update client records and ensure regular follow-up

• Handle customer complaints professionally and ensure resolution

• Stay updated with immigration policies and embassy requirements

• Work closely with marketing & operations teams for smooth service delivery

• Attend meetings, training sessions, and company events

• Perform any additional tasks assigned by management

Job Other Benifits:

• Mobile bill,Performance bonus
• Festival Bonus: 2

• Performance-based incentives

• Friendly and professional work environment

• Opportunity to grow in the visa & travel consultancy industry

Employment Status: Full Time

Job Work Place:

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: Hospitality/ Travel/ Tourism