Customer Relationship Executive

Job Description

Title: Customer Relationship Executive

Company Name: Optimum Solution and Services Ltd

Vacancy: 02

Age: 27 to 35 years

Job Location: Dhaka

Salary: --

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, E-commerce

• Bachelor of Business Administration (BBA) in Marketing, Service Marketing
• Master of Business Administration (MBA) in Marketing

• 3 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Software Company, IT Enabled Service, E-commerce

• Age 27 to 35 years

Excellent verbal and written communication skills in both Bangla and English.Solid understanding of digital payment flows, QR code ecosystems, and e-commerce transactions.Ability to handle high-pressure situations, transaction escalation procedures, and disgruntled clients calmly.Proficiency in using CRM software, ticket management systems, and MS Excel.

• Job Context:

EPS Ltd. is seeking a customer-centric and highly efficient Customer Relationship Executive. In this role, you will serve as the primary bridge between our corporate merchants, digital consumers, and our payment gateway platform. You will ensure seamless onboarding, troubleshoot transaction queries, and maintain long-term institutional relationships to drive customer retention in a fast-paced fintech environment.

• Job Responsibilities:

  • Serve as the dedicated point of contact for onboarded merchants, corporate clients, and end-users utilizing the EPS payment gateway.

  • Handle day-to-day queries, transaction disputes, chargebacks, and settlement issues efficiently.

  • Coordinate with the internal Technology and Operations teams to resolve technical API integration or payment failure issues faced by clients.

  • Guide new merchants through the KYC compliance and onboarding lifecycle, ensuring a frictionless setup.

  • Actively gather merchant feedback to suggest feature enhancements for the digital wallet and gateway systems.

  • Prepare routine business relationship health reports, tracking customer satisfaction metrics and account retention rates.