Customer Relationship Executive (Communication Dept)

Job Description

Title: Customer Relationship Executive (Communication Dept)

Company Name: MASTUL Foundation

Vacancy: 10

Age: 25 to 35 years

Job Location: Dhaka (Lalmatia)

Salary: Negotiable

Experience:

• 5 to 10 years

• Bachelor/Honors
• Masters

• 5 to 10 years

• Age 25 to 35 years

MASTUL Foundation is seeking a highly experienced and results-driven Customer Relationship Executive (Communication Department). 

Key Responsibilities:

• Receive phone calls, respond to donors in social media and keep track of all donor databases.

• Handle donors' query, must be capable of managing donors’ requirements. Keep detailed records of Donor interactions and feedback. 

• Overall support the team for increasing Donor Relationship.

• Supports the Communication Manager by maintaining donor relationships, securing new funding through concept notes and proposals, and preparing high-quality donor and HQ reports. Collaborates with the Planning and Development Manager on fundraising, communications, networking, and advocacy.

• Develop and implement a fundraising plan for the organization, which will achieve the goals for sustainable funding, the development of projects and delivery of core operations.

• Implementing an effective customer loyalty program. Maintaining accurate records and documenting all customer service activities and discussions.

• Assessing service statistics and preparing detailed reports on your findings. Implements quality, and customer-service standards. Contributes customer service information and recommendations to strategic plans and reviews.

• Able to work under pressure.

• Any other relevant works as assigned by the authority.

Education

• Bachelor/ Honors

• Masters

Additional Requirements

• Excellent interpersonal and written and oral communication skills.

• Ability to lead a team & Knowledge of CRM systems.

• Computer skills. Knowledge of conflict resolution techniques is preferable.

Experience

• At least 10 years

• The applicants should have experience in the following business area(s): NGO, Development Agency

Salary

• Negotiable 

Job Location

• Dhaka (Lalmatia)

Compensation & Other Benefits

• Mobile bill, Provident fund 

• Lunch Facilities: Full Subsidize 

• Salary Review: Yearly 

• Festival Bonus: 2 yearly