Customer Relation Officer
Job Description
Title: Customer Relation Officer
Company Name: Riand Bangladesh Neuro Hospital
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Hospital or Diagnostic Centre, Hospitality
Job Responsibilities:
∎ The role of customer care officer is to ensure overall customer service and to gain customer satisfaction.
∎ Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.)
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
∎ Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries.
∎ Fill Up the customer registration form and provide service related information.
∎ Maintain complete and accurate customer correspondence data.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required.
∎ Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Manage, plan and schedule patient's appointment / cancellation aligned with centralized on line appointment calendar.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities.
∎ Assist sales team in business acquisitions, planning and development.
∎ Managing client relationships to build a reputation for excellent service and generate repeat business.
∎ Identify and develop problem solving methodologies to resolve customer issues.
∎ Ensure outstanding customer satisfaction by maintaining strong working relationships.
Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Gratuity, Over time allowance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 14 Oct 2022
Company Information:
∎ 14 Sep 2022
∎ Riand Bangladesh Neuro Hospital
∎ Address : Plot-32, Road-13, Sector-14, Uttara, dhaka-1230
Category: Marketing/Sales
:
Source: bdjobs.com
Deadline Expired on 14th Oct 2022
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