Customer Relation Officer
Job Description
Title: Customer Relation Officer
Company Name: Riand Bangladesh Neuro Hospital
Vacancy: Not specific
Job Location: Dhaka, Dhaka (Mirpur, Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Masters degree in any discipline
Experience Requirements:
∎ 1 to 5 year(s)
Job Responsibilities:
∎ Ensure effective and smooth co-ordination between consultant and the outpatient (with / without appointment, follow up etc.) .
∎ Greet all guests with appropriate manners & curtsy and arrange pre-consultation requirements as necessary.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring s/he has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up visit.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
∎ Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
∎ Manage, plan and schedule patient's appointment / cancellation aligned with centralized on line appointment calendar.
∎ Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
∎ Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail
Additional Requirements:
∎ Age 23 to 30 years
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Mar 2023
Company Information:
∎ 1 Feb 2023
∎ Riand Bangladesh Neuro Hospital
∎ Address : Plot-32, Road-13, Sector-14, Uttara, dhaka-1230
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 3rd Mar 2023
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