Customer Relation Officer (IPD Billing)

Job Description

Title: Customer Relation Officer (IPD Billing)

Company Name: Health and Hope Hospital

Vacancy: 5

Age: At least 22 years

Job Location: Dhaka (Green Road, PanthaPath)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic
• Freshers are also encouraged to apply.

• At least 1 year
• The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre, Clinic
• Freshers are also encouraged to apply.

• Age At least 22 years

IPD Admission Management:

• Handle all inpatient admission procedures, including registration, documentation, and bed allocation

• Verify patient information, admission forms, identification, and payment details.

• Coordinate with the ward in-charge, nursing, and bed management teams for seamless patient admission.

• Provide admission guidance to patients and attendants regarding hospital policies, charges, and facilities.

IPD Billing Management:

• Prepare, update, and verify IPD bills throughout the patient’s stay.

• Ensure accurate entry of services, procedures, investigations, and medications into the billing system.

• Inform patients/families about estimated expenses, daily billing updates, and financial requirements.

• Process advance payments, refunds, deposit adjustments, and final bill preparation before discharge.

Customer Relations & Communication

• Serve as the first point of contact for patients regarding admission, billing, and service-related queries.

• Maintain polite, professional, and empathetic communication with patients and their families.

• Resolve issues related to admission delays, billing discrepancies, or patient concerns promptly.

Documentation & System Management

• Maintain accurate patient records, forms, billing sheets, and financial documents.

• Update patient data and billing entries in the ERP Hospital Management System (Arch Hospital Management Software).

• Ensure secure handling of confidential patient financial and personal information.

Compliance & Quality Standards

• Follow hospital policies, billing protocols, and admission guidelines.

• Maintain a clean, organized, and patient-friendly admission and billing desk.