Customer Relation Executive – Live Bird

Job Description

Title: Customer Relation Executive – Live Bird

Company Name: Tamim Group Of Companies, Bangladesh

Vacancy: --

Age: 22 to 35 years

Job Location: Bogura (Bogura Sadar)

Salary: Tk. 12000 - 24000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM)

Minimum Bachelor’s Degree (Any Discipline).

Preference for graduates in Business Administration, Marketing, or Commerce.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM)

• Age 22 to 35 years
• Only Female

• Experience in tele-sales, call center, or customer relationship·

• Prior experience in negotiation, sales, or credit collections will be a plus.

• Candidates from existing call centers are strongly preferred as they have the right skill set for telephonic negotiation and follow-up.

• Strong communication and negotiation skills (fluent in Bangla; basic English preferred).

• Ability to stay professional and calm under pressure, especially with aggressive buyers.

• Basic computer literacy (Excel/Google Sheets).

• Fast learner, able to make quick decisions within set approval limits.

1.     Daily Trader Coordination:

• Call all assigned traders every morning with the approved opening rate.

• Handle inquiries, confirm available stock, and encourage early bookings.

2.     Negotiation & Booking:

• Negotiate rates within a pre-approved price band set by the Sales Manager.

• Secure bookings by 4 PM daily to minimize last-minute cancellations.

• Update all confirmed orders in the shared system (Google Sheet/App).

3.     Coordination with Branches:

• Send confirmed booking details to branch sales officers for fulfillment.

• Follow up on loading, payment status, and any service-related issues (to be handled by branch staff).

4.     Reporting & Market Insights:

• Submit daily booking summaries and market feedback (price trends, competitor rates) to the Sales Manager.

• Report any trader bypass attempts or conflicts immediately.

• Mobile bill
• Salary Review: Yearly
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Other benefits are given as per company policy.