Customer Experience Associate
Job Description
Title: Customer Experience Associate
Company Name: PalmPay Limited
Vacancy: 6
Age: At least 22 years
Job Location: Dhaka (Gulshan)
Salary: Negotiable
Experience:
Published: 2026-10-19
Application Deadline: 2026-11-18
Education:
- Bachelor/Honors
Requirements:
Skills Required: Call Center Operation, Customer Service Quality Control, Customer Support through Phone, Microsoft Office
Additional Requirements:
- Age At least 22 years
Responsibilities & Context:
Company Overview
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Position Overview
The Customer Experience Associate is responsible for contacting customers, verifying customer and loan information, explaining loan terms and repayment obligations, and collecting feedback on their overall service experience. The role also involves identifying and reporting potential fraud indicators, maintaining accurate call records, and ensuring appropriate follow-up and escalation to support effective credit review operations and a positive customer experience.
Key Responsibilities
Contact customers professionally, introduce PalmPay, and explain the purpose of the welcome call.
Verify customer identity, application details, and relevant loan information for accuracy and consistency.
Explain loan amounts, repayment schedules, due dates, applicable charges, and other relevant loan terms.
Collect customer feedback on their overall service experience and address basic queries within the scope of the role.
Identify suspicious information, potential fraud indicators, or inconsistencies and report them to the Anti-Fraud Team.
Accurately document call outcomes, verification results, customer feedback, and relevant remarks in the designated system.
Follow up with unreachable customers and unresolved issues, ensuring timely communication and proper escalation to the relevant teams.
Job Other Benifits:
- Mobile bill,Performance bonus,Over time allowance
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place:
Company Information:
Gender: Both Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category:
