Customer Care Supervisor
Job Description
Title: Customer Care Supervisor
Company Name: Tianshi (Bangladesh) Co. Ltd.
Vacancy: 01
Age: At least 40 years
Job Location: Chattogram (Agrabad)
Salary: Tk. 35000 - 40000 (Monthly)
Experience:
- 3 to 4 years
- The applicants should have experience in the following business area(s): Multinational Companies
Published: 2024-12-19
Application Deadline: 2025-01-18
Education:
- Master of Business Administration (MBA)
- Bachelor of Business Administration (BBA)
- Bachelor of Commerce (BCom)
Requirements:
- 3 to 4 years
- The applicants should have experience in the following business area(s): Multinational Companies
Skills Required:
Additional Requirements:
- Age At least 40 years
- 2+ years of work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Excellent phone etiquette.
- Outstanding organizational skills.
Responsibilities & Context:
Job Responsibility:
Supervising day-to-day operations in the customer service department.
Responding to customer service issues in a timely manner.
Creating effective customer service procedures, policies, and standards.
Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
Implementing an effective customer loyalty program.
Maintaining accurate records and documenting all customer service activities and discussions.
Assessing service statistics and preparing detailed reports on your findings.
Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
Audits customer service procedures and trends and determines system improvements.
Job Other Benifits:
- Mobile bill,Tour allowance,Performance bonus,Weekly 2 holidays,Gratuity,Over time allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.06% |
| International Islamic University Chittagong | 4.15% |
| University of Chittagong | 4.15% |
| International Islamic University, Chittagong | 3.23% |
| Port City International University | 3.23% |
| Southern University Bangladesh | 2.76% |
| Premier University | 2.30% |
| East West University | 1.84% |
| Premier University, Chittagong | 1.84% |
| American International University Bangladesh (AIUB) | 1.84% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 58.99% |
| 31-35 | 23.04% |
| 36-40 | 5.99% |
| 40+ | 11.06% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 12.50% |
| 20K-30K | 28.24% |
| 30K-40K | 41.67% |
| 40K-50K | 11.11% |
| 50K+ | 6.48% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 25.35% |
| 0.1 - 1 years | 7.83% |
| 1.1 - 3 years | 18.89% |
| 3.1 - 5 years | 15.21% |
| 5+ years | 32.72% |
