Customer Care Supervisor

Job Description

Title: Customer Care Supervisor

Company Name: Tianshi (Bangladesh) Co. Ltd.

Vacancy: 01

Age: At least 40 years

Job Location: Chattogram (Agrabad)

Salary: Tk. 35000 - 40000 (Monthly)

Experience:

• 3 to 4 years
• The applicants should have experience in the following business area(s): Multinational Companies

• Master of Business Administration (MBA)
• Bachelor of Business Administration (BBA)
• Bachelor of Commerce (BCom)

• 3 to 4 years
• The applicants should have experience in the following business area(s): Multinational Companies

• Age At least 40 years

• 2+ years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Excellent phone etiquette.
• Outstanding organizational skills.

Job Responsibility:

• Supervising day-to-day operations in the customer service department.

• Responding to customer service issues in a timely manner.

• Creating effective customer service procedures, policies, and standards.

• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

• Implementing an effective customer loyalty program.

• Maintaining accurate records and documenting all customer service activities and discussions.

• Assessing service statistics and preparing detailed reports on your findings.

• Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

• Implements production, productivity, quality, and customer-service standards.

• Contributes customer service information and recommendations to strategic plans and reviews.

• Audits customer service procedures and trends and determines system improvements. 

• Mobile bill,Tour allowance,Performance bonus,Weekly 2 holidays,Gratuity,Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2