Customer Care Representative

Job Description

Title: Customer Care Representative

Company Name: Optimum Solution and Services Ltd

Vacancy: 1

Age: 22 to 32 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Technical Infrastructure, Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

• Bachelor/Honors

• 2 to 5 years
• The applicants should have experience in the following business area(s): Telecommunication, Technical Infrastructure, Financial Technology (Fintech) Startup
• Freshers are also encouraged to apply.

• Age 22 to 32 years
• Only Female

Strong communication and interpersonal skills.

Good command of Bangla and English.

Basic computer proficiency, including MS Office and email communication.

Ability to work under pressure and manage multiple customer issues.

1. Respond to customer inquiries through phone calls, emails, and other communication channels.

2. Provide accurate information regarding company products and services.

3. Handle customer complaints professionally and ensure timely resolution.

4. Maintain customer records and update information in the system.

5. Coordinate with relevant departments to resolve customer issues.

6. Follow up with customers to ensure satisfaction.

7. Prepare customer service reports as required.

8. Maintain a positive and professional attitude while dealing with customers.

• Salary Review: Yearly
• Festival Bonus: 2