Customer Care Executive (CCE)

Job Description

Title: Customer Care Executive (CCE)

Company Name: Nirjhar Education

Vacancy: --

Age: Na

Job Location: Sylhet

Salary: Negotiable

Experience:

Published: 2024-09-19

Application Deadline: 2024-09-30

Education:

• Bachelor’s / Master’s Degree in any field.

• Strong communication and interpersonal skills.

• Experience in student counseling or academic advising is preferred.

• Marketing or promotional experience is a plus.

• Sales-oriented mindset with the ability to meet or exceed enrollment targets.

• Good organizational skills and attention to detail.

• Skills on Microsoft office

• Ability to engage with students and provide personalized support.

Location: Sylhet, Ambarkhana

Job Responsibilities:

• Provide guidance to students regarding academic programs, course selections and admissions

• Assist students in choosing appropriate courses and institutions based on their academic background and career goals.

• Stay updated on educational trends and admission requirements for local and international institutions.

• Maintain records of student inquiries and provide follow-up support to ensure they are on track with their educational goals.

• Organize and conduct informational sessions, workshops, and one-on-one consultations with students.

• Collaborate with academic staff to ensure students receive comprehensive support throughout their decision-making process.

• Engage in marketing activities outside the institution to promote services and build relationships with potential students and educational partners.

• Develop and implement strategies to maximize student enrollments and increase sales of the institution’s services.

• Competitive salary based on qualifications and experience.