Contact Center Manager
Job Description
Title: Contact Center Manager
Company Name: Ryans Computers Limited
Vacancy: --
Age: Na
Job Location: Dhaka
Salary: Negotiable
Experience:
- At least 3 years
- The applicants should have experience in the following business area(s): Retail Store, IT Enabled Service, Computer Hardware/Network Companies
Published: 2026-05-06
Application Deadline: 2026-06-05
Education:
- Bachelor/Honors
Requirements:
- At least 3 years
- The applicants should have experience in the following business area(s): Retail Store, IT Enabled Service, Computer Hardware/Network Companies
Skills Required: Call Center Operation,Customer Care
Additional Requirements:
Responsibilities & Context:
Job Responsibilities
Oversee daily inbound, outbound, and digital customer support operations.
Ensure timely response and resolution of customer queries and complaints.
Monitor call quality, SLA, and team performance
Manage customer leads and coordinate with sales teams for conversion.Supervise attendance, shifts, leave, and workforce planning
Train, coach, and develop team members.Handle escalations and ensure customer satisfaction
Monitor WhatsApp, Facebook, Google reviews, and other digital channels.Prepare operational and performance reports.
Additional Requirements
Strong leadership and team management skills.
Excellent communication and problem-solving ability.
Ability to work under pressure.
Experience in retail/e-commerce industry will be an advantage.
Job Other Benifits:
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
As per company policy
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
